Job Description

About Providence Hotels

Providence Hotels is a dynamic and rapidly expanding management company operating a diverse portfolio of hotels across the UK -- from distinctive boutique lifestyle properties to full-service branded hotels under international flags such as Accor, Marriott, and Hilton.

Headquartered in Bath, we combine operational excellence with a people-first culture that drives guest satisfaction, employee engagement, and sustainable business growth. We offer a competitive salary depending on experience and reasonable flexibility on days in office.

The Opportunity

We are seeking an experienced and visionary Human Resources Director to lead the people strategy across our growing hotel portfolio and corporate office.

This is a pivotal role for a forward-thinking HR leader who can balance strategic oversight with a hands-on, pragmatic approach -- equally comfortable shaping organisational development initiatives and supporting day-to-day operations.

Reporting directly to the Chief Operating Officer, you will work closely with General Managers, Brand Partners, and the Senior Leadership Team to build a high-performing, values-led culture that empowers our teams and drives exceptional guest experiences.

Key Responsibilities

Strategic Leadership & Culture

Design and deliver the group-wide people strategy aligned with Providence Hotels' growth objectives and service values. Partner with the COO and senior leaders to shape and embed a culture of leadership excellence and accountability. Act as a trusted advisor on organisational design, talent planning, and succession development. Lead HR integration and TUPE processes for new hotel acquisitions, openings, and rebrands.

HR Operations & Compliance

Oversee consistent HR frameworks, systems, and policies across all hotels, ensuring compliance with UK employment law and brand standards. Mentor and develop a small, high-performing HR team and provide strategic support to hotel-based HR leads. Provide expert guidance on complex employee relations issues, ensuring fair and compliant outcomes. Maintain full responsibility for immigration compliance, visa sponsorships, and Home Office obligations.

Talent, Learning & Engagement

Lead recruitment and talent development strategies to attract, develop, and retain outstanding hospitality professionals. Drive leadership development, apprenticeship, and brand training initiatives. Champion internal mobility, career progression, and employee engagement programmes that strengthen retention.

Compensation, Benefits & Wellbeing

Develop and oversee competitive and equitable compensation and benefits frameworks. Partner with Finance on annual pay reviews and incentive schemes. Promote wellbeing and engagement through initiatives such as the Employee Assistance Programme and wellness partnerships.

Data, Systems & Reporting

Oversee HR systems including the workforce scheduling platform (Planday). Produce regular HR performance insights and workforce analytics to inform strategic decisions. Continuously benchmark HR practices against industry best practice to support operational excellence.

About You

You are a commercially astute, people-oriented leader with the vision and capability to elevate the HR function across a growing hospitality business.

You will bring:

Proven experience as an HR Director or Senior HR Business Partner within a multi-site hospitality environment. Strong working knowledge of UK employment law and HR governance. Experience supporting acquisitions, openings, or rebrands. The ability to translate strategic goals into actionable HR initiatives. CIPD Level 7 qualification (or equivalent experience). Excellent communication, influencing, and leadership skills.

Personal Attributes

Strategic thinker with a hands-on, approachable style. Confident working at both executive and operational levels. Passionate about people, culture, and delivering service excellence. Committed to inclusion, continuous improvement, and innovation in hospitality.

What We Offer

30 days holiday (including bank holidays) Private medical insurance Hospitality rewards membership Complimentary hotel stays Flexible working environment

Join Us

If you're ready to lead the people strategy for one of the UK's most exciting hospitality management companies, we'd love to hear from you.

Apply now and help shape the future of Providence Hotels.

Job Types: Full-time, Permanent

Benefits:

Company pension Employee discount Health & wellbeing programme Private medical insurance Referral programme
Work Location: In person