Job Description

JOB DESCRIPTION

Job Title:

HR Manager

Reports to:

CEO

Role Overview

The HR Manager is responsible for overseeing all aspects of Human Resources across the company. Reporting directly to the CEO, the HR Manager ensures compliance, employee engagement, and effective delivery of HR services throughout the business.

This role includes ownership of HR administration, employee records, payroll support, recruitment, and compliance with employment law. The HR Manager acts as the central point of contact for all HR-related matters, maintaining accurate records, developing processes, and ensuring the smooth running of the employee life cycle -- from recruitment to exit.

A key requirement of this role is to balance hands-on HR administration with leadership responsibilities, ensuring that employee files, systems, and documentation are always accurate and up to date. The HR Manager also plays a critical role in promoting the company's values and creating an inclusive, fair, and professional culture across both hotels.

Key Responsibilities

1. HR Operations & Administration

Maintain accurate and up-to-date personnel records (both paper-based and system records). Ensure all employee files are complete and compliant with legal and company standards. Update and manage databases including Fourth, Time & Attendance, and HR Holiday Calendar. Prepare HR documents including contracts, offer letters, probation letters, and employee handbooks. Conduct right-to-work checks and ensure visa and immigration compliance at all times. Prepare monthly reports on HR metrics (turnover, absence, compliance). Process HR-related expense claims and invoices for approval. Support payroll by providing accurate data on sickness, leave, leavers, starters, and changes.

2. Recruitment & Onboarding

Post job adverts on internal/external channels and manage incoming applications. Coordinate interview scheduling and support hiring managers. Prepare new starter documentation, contracts, and induction packs. Conduct onboarding sessions and ensure policies are clearly communicated. Manage uniform orders for new starters and replacements.

3. Employee Relations & Compliance

Act as the first point of contact for employee queries and provide solutions where possible. Support managers in handling employee relations issues (disciplinary, grievance, absence). Ensure consistency and fairness in applying policies and procedures. Update HR policies in line with operational needs and employment law. Ensure compliance with GDPR, Equality & Diversity, and H&S obligations. Lead exit interviews and record outcomes to inform improvements.

4. Communication & Reporting

Ensure all HR communication is clear, timely, and documented. Record minutes for HR-related meetings, disciplinaries, grievances, and management meetings. Escalate critical HR matters to the CEO as required. Provide weekly HR update reports during CEO reporting meetings. Liaise with external partners such as insurance providers, training bodies, and compliance auditors.

5. Training & Development

Identify training needs and coordinate delivery of mandatory training (e.g., Equality & Diversity, GDPR, H&S). Maintain accurate training records for all employees. Support line managers in delivering ongoing performance and development reviews. Promote company values and embed them into everyday operations.

6. Systems, Processes & Projects

Ensure effective use of HR systems, including Fourth and OneDrive. Ensure SAEKER compliance where HR input is required (e.g., H&S, audits). Coordinate HR projects, including engagement initiatives and staff recognition programmes. Document and continuously improve HR procedures and workflows.

Training & Development Requirements

GDPR & Data Protection Training - mandatory Equality & Diversity Training - mandatory Employment Law Awareness (ongoing updates) HR Systems Training (Fourth, Time & Attendance) Health & Safety Awareness Recruitment & Interview Skills Training

Skills & Competencies

Strong HR administration skills with attention to detail. Proficient in Microsoft Office, Outlook, and Teams. Experience with HR systems (Fourth preferred). Excellent organisational and record-keeping ability. Strong written and verbal communication skills. Ability to manage sensitive information with discretion and confidentiality. Problem-solving and decision-making skills. Experience in payroll support and HR compliance. Ability to work flexibly across two hotel sites. Previous HR management or officer-level experience in hospitality is desirable.

This role ensures that the HR Manager not only manages compliance and employee administration but also acts as a hands-on leader, supporting recruitment, employee relations, and the day-to-day HR function, while promoting a culture of fairness, inclusion, and accountability.

Job Type: Full-time

Pay: 29,000.00-35,000.00 per year

Work Location: In person