Job Description

Context / Environment

Founded in 2021 through the merger of Belgium's La Casa del Tabaco and the United Kingdom's C.Gars Ltd, Dominique London has rapidly expanded its physical footprint from 20 boutiques at launch to 31 locations today, including La Casa del Habano franchises, Turmeaus cigar & whisky stores, and Puffin Rooms cocktail lounges.

Over the past twelve months the group has:

Entered Germany with the twin acquisitions of La Casa del Habano Nuremberg and Casa del Puro, its first retail presence in the country. Partnered with Monte-Carlo Societe des Bains de Mer to create the 200 m Monte-Carlo Cigar Club on the first floor of Monaco's iconic casino, set to open this spring. Invested heavily in hospitality, spirits production (Snowdonia Distillery and the Mash Tun boutique hotel) and e-commerce, laying the groundwork for a 360-degree customer experience that blends in-person service with online engagement.
We are seeking a confident and experienced HR Manager to provide dedicated support across a broad range of HR functions. Acting as the first point of contact for all HR-related matters, you will play a key role in ensuring a smooth and compliant employee journey--from recruitment and onboarding through to ongoing support. Working closely with department heads and line managers, you'll help maintain consistent, up-to-date HR processes that reflect our company's values and contribute to a positive, people-focused workplace culture.

Key Responsibilities

Oversee the recruitment, selection and onboarding process of all new staff members. Managing a company's appraisal system and conducting appraisal meetings Ensuring that a company's procedures comply with employment regulations Managing and training the HR team (if applicable) Monitoring various aspects of an employee's performance, such as attendance and sick leave Accessing the need for training and then designing and implementing training programs accordingly Handling any disciplinary processes and formal grievances Consulting with colleagues for HR advice or assistance as and when required (
Support succession planning by identifying key roles, skills gaps, and development pathways for internal talent

Collaborate with managers to create and track individual development plans. Handle day-to-day HR administration and contribute to employee engagement and wellbeing initiatives. Promote digital HR practices in line with the company's paperless goals.

Specific Skill Requirements

Proven experience in human resources management Strong communication skills, both verbal and written Good understanding of current UK employment law and HR best practices Experience supporting succession planning or similar Ability to handle sensitive information with discretion and professionalism Confident in advising managers on HR issues including employee relations Strong organisational skills with the ability to prioritise workload and meet deadlines A proactive, problem-solving mindset with a supportive and approachable attitude

Required Behavioural Characteristics

Approachable and supportive - able to build trust and rapport across all levels of the organisation Discreet and professional - handles confidential matters with integrity and sound judgement Proactive and solution-focused - takes initiative and works independently to resolve issues effectively Detail-oriented - ensures accuracy in documentation, compliance, and administrative tasks Collaborative - works well with line managers and department heads to deliver consistent HR support Flexible and adaptable - able to respond to changing needs and priorities in a fast-paced environment Resilient under pressure - remains calm and constructive when managing complex or sensitive situations

Required Level of Education

Require higher national diploma or a Bachelor's Degree in Human Resources or Business Management.

Professional Experience Essential

Minimum 5 years' experience within a human resources position.

What does success look like? The successful candidate will be able to demonstrate over a short period:

HR processes run smoothly - Recruitment, onboarding, and employee support are delivered in a timely, efficient, and compliant manner, ensuring a positive experience for both staff and managers. Managers feel supported and confident - Line managers receive clear, accurate HR advice and guidance, enabling them to handle people matters effectively and consistently. Improved employee engagement and retention - Staff feel heard, valued, and supported, contributing to a positive culture and reduced turnover. Succession plans are in place and aligned with business needs - Key roles have clear development plans in place, supporting long-term growth and internal promotion opportunities. Compliance is maintained without fuss - Policies and procedures remain up to date with current legislation, with minimal disruption and clear communication of any changes. HR systems and records are accurate and up to date, records are kept current, enabling reliable reporting and streamlined processes. Contributes to strategic planning - HR plays a proactive role in supporting product and organisational development through aligned people strategies.
Job Types: Part-time, Permanent

Pay: 16.00 per hour

Expected hours: 30 per week

Work Location: In person

Reference ID: Human Resources Manager