Job Description

Company Overview

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role

Our Service team are looking for an experienced HVAC Service Engineer to carry out servicing & set to works to various HVAC assets such as heat pumps, non-refrigerant fan coils, ventilation systems and controls and attend call outs outside of normal working hours if required.

Key Accountabilities

Responsible for servicing and set to works of different types of AC and Ventilation systems to ensure the equipment is safe to be in continued service. Diagnosing faults and carrying out repairs to achieve correct fault diagnostic. Carry out diagnostic control's issues - (full controls training will be provided) to enable correct fault diagnosis. Follow manufactures recommend maintenance guidelines to ensure the equipment in service is compliant. Using IT equipment to follow engineer planner and fill out site reports Carry out risk assessments and implement safe working practices to ensure compliance and mitigate any risk. Ensure all company provided tools are kept in good condition maintaining to ensure their effectiveness and fit for purpose. Ensure all departmental tasks and functions are undertaken in a safe manner in accordance with the company Health and Safety policies, procedures and management system. Develop strong customer relationships to help promote key customer focused values. Act as the ambassador for the company when on site, representing our values and behaviours in an appropriate manner and providing the pivotal link between customer and our service department.

Skills, Knowledge and Experience

Essential Criteria

Proven history of working in the HVAC / Commercial industry Full and valid Driving Licence Good understanding of electrics and controls wiring Good Diagnostic skills both mechanically and electrically NVQ 2/3 within HVAC / Electrical / Mechanical industry IT literate and good record keeping skills CSCS Card Satisfactory DBS Check

Desirable Criteria

NVQ 2/3 within Electrical Installation BMS Controls knowledge Delta Controls Knowledge F - Gas 2079 Category 1 G3 Accreditation 18th Edition Good mechanical building services skills / knowledge Heat Pump Experience - though product training given Pasma / IPAF

Competencies

Positive can-do attitude Curious and always looking for ways to improve Able to take ownership of tasks Demonstrates honesty and integrity The ability to plan-ahead, set goals and organise effectively to achieve objectives Customer focused and driven to exceed excellence Flexible and adaptable to change Team player who encourages positive communication and respect

Travel

The role requires daily travel within central London and surrounding counties There are on rare occasions some working away from home for short mid-week stays but engineers provided with two - three notice.

Glen Dimplex Values

At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:

Think Customer Care About People Value Innovation Keep It Simple

Acknowledgement

This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.