Job Description

About The Role
Team - Member Servicing/Vitality Programme
Shift Pattern- between Monday - Friday 08:00-19:00 Saturday 09:00-13:00 (40 hours)
****24th October start date
Hybrid - 2 days in the Stockport office, 3 days at home
Top 3 skills needed for this role:

• Adaptability: Thrive in fast-paced, changing environments.
• Tech Savvy: Good understanding of recent technology.

• Communication: Excellent verbal and written skills.

What this role is all about:
As a Customer Service Advisor in our Member Servicing team, you'll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers, from being an expert in the Rewards we offer to an expert in Life insurance cover. You will be offered opportunities to train to support multi functions of our Vitality Member Servicing Team, which could include our Social Media team or technical support team.
Key Actions

• Respond to customer inquiries and complaints via Vitality's social media channels, telephony, and email in a timely and professional manner
• Provide accurate information about products and services, addressing customer needs and concerns effectively.
• Maintain a positive and empathetic attitude towards customers at all times
• Document and track customer interactions, ensuring all issues are resolved promptly
• Collaborate with other departments to resolve complex customer issues
• Stay updated on product knowledge and company policies to provide accurate information to customers
• Identify and escalate priority issues to the appropriate team members
• Participate in training sessions to improve service skills and product knowledge.
• Listen well, communicate clearly, and provide customers with a friendly, helpful service
• Share knowledge and play your part in meeting team targets
• Handle technical-based elements of the role, providing technical support and troubleshooting for our members as needed

What do you need to thrive?

• Previous experience working within a Customer Service or Administration role
• Enjoy fast-paced environments where processes change frequently so as a business we stay ahead
• Strong attention to detail is essential
• The ability to actively listen and question around our members' needs to effectively find solutions in a timely manner
• A good understanding of recent technology to help provide technical support for our members
• Excellent verbal and written communication skills
• Time management - working effectively towards targets
• Passionate about delivering the highest level of customer service to our members
• Adaptable, independent, and positive towards change

So, what's in it for you?

• Free healthy breakfast and lunch when attending the office
• Discounted gym membership
• Free cinema tickets at Vue and Odeon Cinemas every month if you stay active
• 50% off trainers (one pair per plan year)
• & Much more..!

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About Us
We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we're the right fit for you? We can't wait.
Diversity & Inclusion
At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

Skills Required