Job Description

Hybrid Sales & Customer Experience Executive

Location: New Milton

Start Date: ASAP

Job Type: Full-Time

Pay: Subject to experience

We're looking for a confident and proactive individual to join our small, friendly office team in New Milton. This hybrid role combines office-based customer service and sales support with occasional face-to-face visits to customers. Ideal for someone who enjoys building relationships, solving problems, and helping drive business growth.

Working Hours:

Monday - Thursday: 8:00am - 4:30pm Friday: 8:00am - 4:00pm Please note: Working hours may vary when carrying out external customer activity

Key Responsibilities

Customer Service & Administration

Answer and direct incoming calls professionally and efficiently Respond to customer queries via phone and email Provide helpful, accurate product and order information Write and distribute email correspondence and internal memos Maintain and update internal systems and procedures Deliver general administrative support to the team

Hybrid Sales

Follow up on quotes and enquiries to convert them into orders Support the external sales team with lead management and quoting Proactively manage open quotes and customer accounts Visit customers and stockists where appropriate to build relationships and support sales growth Identify upselling or cross-selling opportunities Work towards sales activity and conversion targets

Skills & Experience

Previous experience in customer service, sales support, or administration preferred Confident communicator, both over the phone and in person Good IT and Excel skills (CRM experience beneficial) Strong organisational and time management skills Willingness to travel to customer sites occasionally (local/regional) Driving licence required Team player with a can-do attitude and commercial awareness

Benefits

Company Pension

Additional Information

Must be able to reliably commute to New Milton GCSE or equivalent preferred 1 year of customer service/admin/sales experience preferred

Work Location:

In-person (with occasional off-site visits)

Reference ID:

Customer Service & Hybrid Sales Administrator

Expected Start Date:

ASAP

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 42 per week

Benefits:

Company pension
Schedule:

Monday to Friday
Ability to commute/relocate:

New Milton: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Sales: 1 year (preferred) Administrative: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: Hybrid Sales & Customer Experience Executive