Job Description

Job Purpose

To support the Departmental Manager in managing the daily operation, taking ownership and accountability for meeting operational objectives and targets. To provide excellent standards of service at all times to maximise client enjoyment of products and to ensure the site and its assets are safe and secure at all times.

Title:

Team Leader

Reports to: Relevant Departmental Manager

Based at:

Newrest, London Heathrow

Pay: 13.08

Benefits:

? Average 40 hours per week


? Annual Leave of 28 days and increments bases on service.


? Free Meals & Parking on Site, first come first serve.


? Full training and full protective uniform supplied.


? Save for your future by becoming a member of the Pension Plan.


? Life Assurance of two times basic salary Income Protection Scheme.


? Year Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.


? Unlimited access to an online platform offering mental health and wellbeing support.


? Access to a 24hr virtual GP Service.


? Newrest Discounts Scheme, offering great deals 24/7 (also open to friends and family).



1. Maintain all chemical and equipment stock levels.


2. Keep track of orders and deliveries.


3. Lead the Hygiene Team as Shift Coordinator, to ensure the completion of hygiene schedules to ensure plant and environment are maintained to a high standard. To do this through the effective deployment of resources, forward planning and continuous improvement.


4. To ensure the hygiene standards, cleaning procedures, practises and equipment are continually re-evaluated in line with best practise, company guidelines and legislation.


5. Responsible for ensuring effective communication with regards plant hygiene standards across and between shifts within the teams to ensure optimum performance is achieved.


6. Be clear about what is expected of the individuals in the team.


7. Encourage and promote the values of the company and to comply with the required standards of conduct.


8. Undertaking a weekly 'deep clean' on each department.


9. Train and guide the team.


10. Adhere to Unit safety measures in place.


11. Adhere to Inflight services security compliance.


12. Adhere to clean as you go standard.


13. Interact with colleagues and clients on site in a professional manner at all times.


14. Comply with all unit Corporate, Social, Responsibility initiatives.


15. Ensure you are aware and comply with QHSE policies and procedures.


16. Ensure you understand Newrest Non-negotiables and adhere to these at all times.


17. Report all accident/hazards/near misses, in your area in line with Newrest requirements.


18. Ensure you understand, comply and abide by any new or amendments to policies, processes or working practices.


19. Any other duties as requested by your manager.

Knowledge and Skills

? Minimum 1 years' experience in catering. (desirable)


? The ability to work calmly under pressure.


? Excellent communication, team work and customer service skills.


? Good literacy skills, verbal written and spoken.


? Operational awareness, understand of HACCP, COSHH, DVLA requirements and any other vehicle requirements as specified by your manager.


? Plan and manage the team's output to ensure delivery of business, section and customer targets.


? Carry out performance monitoring of team members on a daily basis and escalate concerns to operational Manager.


? Attend/conduct daily operational meetings/briefings. Present accurate information and data as requested.


? Proven leadership ability.


? Contribute and manage within defined systems of working to ensure quality of product, service to the customer and team progression/development.


? Rotate through different departments/units as reasonably required.


? Instigate and support continuous improvement initiatives.