Technical Support L2

3 - 6 Years    London, United Kingdom
3rd Floor, 86-90, Paul Street, London EC2A 4NE, United Kingdom

Job Description

Job Title: Technical Support-L2 
Job Location: Egham, England, United Kingdom 
Job Type: Permanent 
Minimum Experience: 4-5+ Years 

Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner. 
Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times. 
Problem determination, workaround resolution, root cause analysis, major incident management. 
Deployment of service releases, patches, requests and customisations. 
Create productive relationships with and between key stakeholders. 
Ensure that solution and application support documentation is maintained to the highest quality and accuracy. 
Ability to communicate effectively, both written and verbal, with technical and nontechnical cross-functional teams. 
Customer interaction experience. 
Skills: 
Net, C#, WCF, MS SQL Server 
Web services development with WCF and/or SOAP/REST frameworks using multiple protocols; experience with consumption as well as creation. 
Relational database experience and demonstrated abilities in using SQL. 
Experience in a technical support role will be an advantage 
Educational Background: 
B. Tech / BE 

Skills Required

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD682290
  • Industry
    IT-Software/Software Services
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Trainee Stipend
  • Employment Status
    Permanent
  • Job Location
    London, United Kingdom
  • Education
    Any Graduate
  • Experience
    3 - 6 Years
  • Apply By
    Jun 10, 2020
  • Job Posting Date
    Feb 10, 2020