Service Desk Track Lead

4 - Years    Stockholm, Sweden
Paul Street, United Kingdom

Job Description

Job Title: Service Desk Track Lead 
Location: Stockholm, Sweden 
Contract Position 
Are you looking to work in an international environment, here is an excellent opportunity for you. 
To strengthen our team in Sweden we are currently looking for a Service Desk Track Lead. 
->Swedish language expert 
->Manage the Service desk team and evaluate their performance 
->Set specific customer service standards 
->Contribute to improving customer support by actively responding to queries and handling complaints 
->Day-to-day Management of First line technical service desk to respond to internal/external customer incidents and queries via email and phone 
->Maintain ongoing communication of incident updates to customers provided by 2nd and 3rd line support teams
->Ticket management of Incidents, Problems Change and New Requests 
->Responsible for delivering KPI & SLAs agreed with customer 

Skills Required

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Job Detail

  • Job Id
  • Industry
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
  • Employment Status
  • Job Location
    Stockholm, Sweden
  • Education
    Any Graduate
  • Experience
    4 - Years
  • Apply By
    Feb 01, 2020
  • Job Posting Date
    Jan 12, 2020