Job Description

Location

Redditch, HMP Hewell

Company

Employment

Contract type

Permanent/ Full- time

Salary

Up to 28,000 per annum

Closing Date

06/07/2025

Ref No

4700





The Information Advice & Guidance Advisor (IAG) position at The Growth Company's Employment team focuses on providing career support to individuals in prison and helping them transition back into the community. This involves offering tailored advice and guidance based on the current job market to help them find suitable employment opportunities.



We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.

Key Responsibilities

:

Personalised IAG Offer: Ensure customers receive tailored Information, Advice, and Guidance that meets their individual needs, fostering career management skills, independence, and leading to sustained learning and job outcomes. Caseload Management: Manage a diverse range of customers by caseload to achieve targets, focusing on sustained employment or learning. Labour Market Utilisation: Leverage labour market information and employer connections to support customers in achieving sustained employment outcomes. Partnership Development: Build and maintain effective relationships with key partners, including prison managers/governors, uniformed officers, and agencies, to generate a steady flow of eligible and appropriate new customers. Customer Support Delivery: Provide personalized support through various channels, including the Virtual Campus, group workshops, and face-to-face sessions. Action Plan Creation: Develop high-quality action plans for each customer, ensuring initial interactions meet customer satisfaction standards. Collaborative Work: Collaborate proactively with colleagues delivering other mainstream services (e.g., National Careers Service) to maximize customer outcome tracking and streamline evidence generation. Compliance and Standards: Ensure compliance with Prison Service DPS contract requirements and exceed minimum standards set by the Skills Funding Agency, Ofsted, and Matrix.

Skills Required

:

Educational Background: Hold an NVQ Level 3 or 4 in Advice & Guidance, DipCG, or an equivalent qualification, with a willingness to work towards meeting CDI License to Practise requirements. Target-Driven: Capable of thriving in a target-driven environment, focusing on achieving successful outcomes for Prison Service customers. Guidance Expertise: Possess high-level guidance skills, able to deliver one-to-one and group sessions to at least a Grade 2 standard. Digital Proficiency: Proficient in using digital channels and platforms for delivering information, advice, and guidance, including specific online tools and websites within the Virtual Campus.

Skills Required

:

Custodial Setting Experience: Preferably have recent experience in delivering job or learning outcomes within a custodial setting, especially in a target-driven environment. Offender Support: Experience working with current or ex-offenders. Guidance Skills: High-level guidance skills, capable of delivering one-to-one and group sessions to at least a Grade 2 standard. Educational Background: Hold an NVQ Level 3 or 4 in Advice & Guidance, DipCG, or an equivalent qualification, with a willingness to work towards the CDI License to Practise requirements.
At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.



Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.



We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.



If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.



We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact careers@growthco.uk or call us on 0161 237 4447.



Examples include:


Meeting the hiring manager or touring the venue in advance Extra time for tasks Interview questions shared beforehand Accessibility software or equipment for assessments
We're proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we've removed questions about convictions from the initial application stage.



GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.



All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.