Job Description

**Now accepting External Applications**
Clinical Co Ordinator x1 secondment / fixed term until June 2026
The successful applicant will be responsible for managing inbound telephone calls and ensuring the calls are directed to appropriate services. Working closely with our team of clinical staff including Paramedics, registered Nurses, Pharmacists and Mental Health Nurses.
Applicants must have excellent communication skills and the ability to multitask between a range of activities. Contact Centre experience is required and full training will be provided to fulfil the role. The team operates on a 24hr basis 365 days a year, any successful candidate would be expected to follow a rolling rota to maintain optimal cover.
Main duties of the job
ICC Clinical Delivery Coordinator
The post holder will answer inbound calls from operational crews who may request advice from a Senior Clinician. You will be responsible for arranging alternative transport for patients using contracted taxi companies. You will provide information for operational crews regarding contact details for alternative pathways to provide more suitable care for the patient to avoid hospital admissions.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Details
Date posted
13 November 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Secondment
Working pattern
Full-time
Reference number
242-4843
Job locations
Parkway
Manchester
M14 7LU
Job description
Job responsibilities
This role is NHS pay scale Band 2 and attracts shifts enhancements as detailed below:
Basic pay 24, 465
Shift enhancements:
Weekdays 2000hrs-0600hrs time + 41%
Saturdays all hours time + 41%
Sundays all hours time + 83%
Recruitment Campaign:
Advertising Dates: 28.10.2025 - 11.11.2025
Interviews: w/c 17.11.2025 Job description
Job responsibilities
This role is NHS pay scale Band 2 and attracts shifts enhancements as detailed below:
Basic pay 24, 465
Shift enhancements:
Weekdays 2000hrs-0600hrs time + 41%
Saturdays all hours time + 41%
Sundays all hours time + 83%
Recruitment Campaign:
Advertising Dates: 28.10.2025 - 11.11.2025
Interviews: w/c 17.11.2025
Person Specification
Skills / Competencies
Essential

• Excellent communication and relationship skills
• Ability to work to strict deadlines with accuracy
• Knowledge of protection and understanding of confidentiality requirements
• Ability to work on own initiative with minimum supervision
• Is able to recognise queries outside of remit and escalate any concerns to appropriate persons
• Ability to seek guidance when required
• Computer literacy with competency using full Microsoft Office package and strong keyboard skills
• Ability to multi task, switching between a range of activities

Qualification
Essential

• Good standard of education of which English GCSE is required

Experience
Essential

• Previous Call Centre experience

Values and Behaviours
Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Person Specification
Skills / Competencies
Essential

• Excellent communication and relationship skills
• Ability to work to strict deadlines with accuracy
• Knowledge of protection and understanding of confidentiality requirements
• Ability to work on own initiative with minimum supervision
• Is able to recognise queries outside of remit and escalate any concerns to appropriate persons
• Ability to seek guidance when required
• Computer literacy with competency using full Microsoft Office package and strong keyboard skills
• Ability to multi task, switching between a range of activities

Qualification
Essential

• Good standard of education of which English GCSE is required

Experience
Essential

• Previous Call Centre experience

Values and Behaviours
Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Skills Required