Job Description

Due to ongoing contact centre integration and significant clinical workforce expansion, we are pleased to be able to offer the opportunity to join our successful clinical delivery team as an Urgent and Emergency Care Clinician. We have vacancies in Preston, Carlisle and Liverpool.



Nurses and Paramedics, are you ready to make your next career move away from a hospital or community setting? Maybe you are looking for something less physically demanding, but still want a challenge and to learn new skills or to use your existing skills and experience in a new way?



ICC Urgent & Emergency Care Clinician

What we are looking for:

Post registration clinical experience in a face to face, primary or acute care setting, emergency department or pre-hospital role.

Triage experience

Excellent leadership and mentoring skills to support staff.

Resilient, highly motivated and passionate about delivering outstanding patient care.

An ability to adapt to a new and challenging setting.

Basic computer skills.

What we offer in return:

Part time and full time opportunities are available.

Basic salary of 37,338 - 44,962 (pro rata for part time staff) plus A4C shift enhancements.

Access to paid CPD time

Access to numerous staff benefits such as salary sacrifice schemes, physiotherapy and other welfare benefits.

Opportunities to develop knowledge and skills to support career progression.



Remote triage within ICC's is delivered on a 24/7 basis, with post holders being expected to work a variety of shifts which may include full night shifts, Bank Holidays, and other Public Holidays. A variety of shift lengths are profiled across the ICC's with these ranging from 7.5 hours to 11.5 hours.



Shortlisted candidates will be invited to complete a simulated telephone assessment which will take place over Teams W/C 21st July 2025.



Successful candidates from the first stage will then be invited to a F2F interview W/C 28 th July 2025.



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.



We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.



Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.



We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.



The post holder will work within our Integrated Contact Centres (ICC) based across the North West. As a UECC you will be responsible for the remote assessment of patients whilst ensuring the delivery of excellent patient care through the continuous achievement of high clinical standards. Further development will be offered once you have completed your initial training followed by a period of skill consolidation.



Once this period of consolidation is complete, the post holder will be required to develop additional skills to meet the needs of the service. These additional skills will include providing clinical advice to both clinical and non-clinical colleagues, supporting staff who require mentorship as well as other specialist skills such as managing the clinical queue and streaming calls onto partner organisations who provide Clinical Assessment Services on behalf of NWAS. It is a requirement of the role that these additional skills are completed in a timely manner to ensure that patients get access to the right care, at the right time, in the right place, every time.



We have several support sessions planned to enable prospective applicants to ask any questions they may have regarding the role prior to applying. The sessions will also include Information, Advice and Guidance around the recruitment process and how to write an effective application. Please complete the below form and a member of the team will forward the Teams link onto you.



https://forms.office.com/e/3B43EFCECh



Training for this role is on a full-time basis and lasts between 6 and 8 weeks. The classroom element of the training is Monday to Friday for 2 weeks, with mentorship taking place working shifts with experienced staff taking live calls. Candidates must ensure that they are able to commit to this training IN FULL, as no annual leave can be taken whilst in training.



Training courses are currently planned throughout 2025 at venues across the North West. Specific dates will be discussed with successful candidates once any offer of employment is made.