Job Description

Planet Ice is looking for a motivated and experienced leisure manager to Assist the General Manager in operating the venue in Peterborough. The site aims to provide the best ice skating and ice leisure experience through a team that is passionate and committed to delivering a high-quality and entertaining visit for all our customers.

To be responsible for the smooth and efficient day-to-day management of the unit, ensuring the company's Brand Standards and Values are maintained at all times and ensuring all legal requirements are complied with in accordance with all Legislation and Company policies.

Reporting initially to the General Manager, senior management team headed by a Chief Operations Officer, you will assist in the responsibility for managing the day-to-day operation of the ice rink and management staff. The successful applicant will be an enthusiastic, self-motivated proactive individual who has experience in managing teams. knowledge of the ice industry is preferred but not essential.

You will take a share approach with the General Manager and be responsible for identifying required staffing levels, recruitment of quality staff, induction, and ensuring that appropriate training is delivered to all management and staff within the Unit. You will be required to maintain a highly motivated team for day-to-day public skating, ice hockey events, and a bar and cafe provision.

You will exceed customer expectations by developing, implementing, and maintaining the most efficient standards of customer service possible in all aspects of the operations to deliver optimum Brand Standards and Values.

Job Requirements

The successful applicant will have leadership skills, professional outlook, smart in appearance, and well organised; experience of managing volume; the drive to get their sleeves rolled up and have a hands-on presence whilst maintaining a commercial and strategic focus, have experience managing and driving sales and performance and have a natural ability to build a rapport with customers.

Experience in a leisure environment Excellent communication skills Willing to work a varied shift pattern including weekends/ evenings Able, through training, to operate the ice resurfacing machine to maintain a high quality ice surface High level of customer service skills and be able to work within a team First Aid at work qualification is desirable Food & Beverage Experience is an advantage Computer literate and the ability to demonstrate a full working knowledge of Microsoft Office. Full Driving Licence
This post requires the successful candidate to produce an Enhanced Criminal Record Bureau Check.

The candidate must be prepared to work flexible shift patterns e.g. morning shifts, evening shifts, and alternating weekends.

Job Types: Full-time, Permanent

Pay: From 29,000.00 per year

Experience:

Customer Service: 1 year (required)
Work Location: In person