Job Description

Job Title:

Ice Rink Manager

Department:

Ice Rink

Reports To:

Underbelly Operations Manager

Responsible For:

Ice Rink Duty Managers, Ice Rink Staff

Rate of Pay:

17.50/hr (plus holiday pay)

Dates of Work:

Part-time in October. Full time from 27th October 2025 - 6th January 2026

Available Contracts:

Full-time. 40-48hours/week

Christmas in Leicester Square is introducing a high-profile, temporary outdoor ice rink in the heart of London's West End. As the Ice Rink Manager, you will oversee the day-to-day operation of the rink, ensuring a safe, smooth, and enjoyable experience for all guests while managing a seasonal team and maintaining the highest standards in safety and customer service.

You will work closely with the Duty Site Managers, who oversees the wider site (including bars and Christmas market), and with the onsite paramedic, who will provide medical support whenever the rink is open.

Role

Operational Management Manage all aspects of the ice rink operation, including opening, closing, ice maintenance, skate hire and rink safety. Liaise with the onsite box office team to coordinate session timings, capacity management, and special booking requirements. Collaborate with the Duty Site Manager on site-wide operational matters, including emergency procedures and crowd management. Ensure the rink operates in accordance with health & safety regulations, licensing conditions, and company procedures. Liaise with suppliers, maintenance teams, and contractors to ensure rink equipment and facilities are fully operational. Implement efficient scheduling for ice resurfacing and staff breaks. Staff Leadership & Training Recruit, train and supervise seasonal rink staff including ice rink duty managers and ice marshals. Deliver pre-season and ongoing training in customer service, safety protocols and incident response. Create and manage staff rotas, ensuring adequate cover for all operational areas. Provide daily team briefings and maintain high morale and professionalism. Health, Safety & Compliance Conduct regular dynamic risk assessments within the rink footprint and skate hire area. Monitor ice conditions and take corrective action to maintain safety and quality. Work with the onsite paramedic to ensure prompt and professional response to any incidents. Ensure all rink staff follow safeguarding, accident reporting and first aid procedures. Act as the main point of contact for rink-specific incidents and escalate site-wide emergencies to the Duty Site Manager. Customer Experience Champion excellent guest service, ensuring every visitor has a safe, fun, and memorable skating experience. Handle customer queries, complaints, and special requests promptly and professionally. Support themed events, media appearances and marketing activities related to the rink. Administration & Communication Liaise daily with the Underbelly Operations Manager on rink performance, staffing, and any incidents. Maintain effective communication with the Duty Site Manager and box office team to ensure smooth guest flow and session turnover. Manage stock levels for skate hire equipment, maintenance tools, and consumables. Prepare daily operational updates and an end-of-season report.

Person Specification

Essential

Proven experience managing a leisure, sports, or visitor attraction venue (ice rink experience advantageous). Strong leadership skills with the ability to motivate and manage seasonal teams. Excellent knowledge of health & safety and risk management procedures. Strong organisational skills with the ability to work under pressure in a fast-paced, high-footfall environment. Exceptional communication and interpersonal skills. Calm under pressure with the ability to think on your feet. Flexible to work evenings, weekends and public holidays throughout the contract.
Desirable

Ice maintenance (resurfacing) experience and Zamboni/ice resurfacer operation knowledge. Experience in temporary or event-based attractions.

Working Conditions

Outdoor, all-weather working environment. Shift work including early mornings, evenings, weekends, and Bank Holidays. Physical aspects of the role include standing for long periods, manual handling, and ice maintenance tasks.

Staff Benefits

Free entry to shows at Underbelly venues (subject to availability) 25% discount at Underbelly bars

Equal Opportunities

Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.

It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.

We expect employees to support these commitments and to assist in their realisation.

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 3 months

Pay: 17.50 per hour

Expected hours: 40 - 48 per week

Benefits:

Employee discount
Work Location: In person