Job Description

Job Advert

ICT Business Applications Analyst 41,070

Background What sets a great organisation apart from a good organisation is the people working for it - we call them #teammhs!

As part of the Business Applications Team within ICT, you'll support systems that form the end-to-end solutions accessed by frontline services and customers, across mhs homes, as well as line-of-business systems required by specific departments. You're here to contribute technical expertise, business analysis, and quality assurance across the full lifecycle of any new or existing applications with a focus on the implementation, maintenance and support.



What you'll be doing:

Delivering 2nd line application support and collaborating across ICT for a seamless service. Building smart business solutions using M365 tools like Power Apps, Power Automate, SharePoint, and Dynamics. Working with vendors to fix issues and roll out enhancements. Supporting upgrades, patches, and UAT with clear, reusable test scripts. Helping shape and maintain data retention policies with Governance and data owners. Managing system admin tasks - from access changes to general upkeep. Leading ICT input on business projects, offering technical insight and driving delivery. Spotting opportunities to streamline systems and improve processes. Exploring new tech and recommending fit-for-purpose solutions. Creating user guides and delivering training for new tools and features. Producing security reports and advising on access controls. Attending user groups, product webinars and other networking groups to share ideas and discuss best practice. About You You will have experience of working in a similar role with the following skills and experience:


Essential:

Solid experience supporting and implementing integrated applications, with strong CRM and housing systems knowledge. Business Systems Analysis experience including requirements gathering, process mapping, process analysis and improvement Proven ability to deliver high-quality projects on time with a documented approach. Confident in communicating with non-technical stakeholders, asking the right questions to uncover both the "what" and the "why" of business needs. Advanced Microsoft Office skills and familiarity with the wider M365 suite. A collaborative approach - great with colleagues and external partners alike. Proactive, hands-on, and able to juggle priorities effectively. A passion for continuous improvement and learning. Desirable: Asset management and repairs experience, including experience of using systems and applications. Familiarity with Agile and Waterfall methodologies. Experience supporting housing-related ICT applications and users. Hands-on with Microsoft Power Platform for solution development. Join us in our ultimate ambition to help end the housing crisis in North Kent by providing safe and sustainable homes.


We offer:

Hybrid working - 3 days minimum on site at our Broadside office, based in Kent A performance based annual bonus & company pension contributions matched up to 6% Training & Development and opportunities for continuing professional development 28 days holiday a year + Bank Holidays and the option to buy/sell holiday A range of wellbeing activities and charitable events and a volunteering day Enhanced family leave policies Free parking and disabled parking A great team of colleagues to work with Access to two holiday homes, in Norfolk and Dorset


At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



We're a

Disability Confident

employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.



Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.