Job Description

An excellent opportunity has arisen to join the successful and forward-thinking ICT Department at Bolton School. We are seeking a motivated and customer-focused

ICT Helpdesk Technician

to provide high-quality first-line technical support across the School's extensive network of over 2,500 users.



The successful candidate will be the first point of contact for ICT support queries, providing timely and effective assistance in diagnosing and resolving a wide range of technical issues. These include troubleshooting software, hardware, network and server faults, desktop systems, and printer-related issues.



This role offers an exciting opportunity to develop your technical skills in a dynamic environment. Depending on experience, you may also have the opportunity to contribute to ICT projects and undertake additional training to further develop within the role.

Key Responsibilities:

Provide first-line support to staff and students, ensuring issues are logged, prioritised, and resolved promptly. Diagnose and resolve technical problems across desktop, network, and printer systems. Support the installation, configuration, and maintenance of ICT hardware and software. Escalate complex issues to senior team members when necessary. Assist with ICT projects and system upgrades as required.

The ideal candidate will have:

Strong technical and problem-solving skills. Excellent communication and customer service abilities. A proactive approach with the ability to work independently and manage competing priorities. Good organisational skills and attention to detail. Flexibility to adapt to changing priorities within a busy support environment.


Prior experience in an educational setting is

desirable but not essential

. A willingness to learn and develop within a supportive team is key.



With some 2,500 pupils, Bolton School is a large, thriving, academically selective day school. It is situated a mile or so from the town centre in a stunning 32 acre campus and is within easy reach of some of the nation's finest cities and countryside.



A large Foundation Services Department supports the School operations and within this there is a trading arm, Bolton School Services Limited (BSSL). This includes BSS Weddings and Events, BSS Leisure Services, Kidzone and Patterdale Hall, a superb Outdoor Pursuits Centre situated at the Southern end of Lake Ullswater. Those who work within the organisation are able to combine the experience and pleasure of educating and being around young people with some of the challenges of a business environment.



An attractive salary and benefits package are available.



For further details and to apply online for the position, please visit the School website.



If you have any queries or wish to discuss this position in more detail, please contact ICT Services on 01204 434750.



Closing date for applications:

03 November 2025 at 12 noon

Interviews will take place on 10 November 2025

We aspire to have a diverse and inclusive workplace to reflect the diversity of our pupils and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and to join Bolton School. As an equal opportunities employer, we welcome applicants from all sections of the community and are committed to the equal treatment of all current and prospective employees. We do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.



Bolton School is committed to safeguarding and promoting the welfare of children. The successful candidate will be required to undertake an Enhanced Criminal Records Check for Regulated Activity.


The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.