Job Description

Hours of Work: 35 per week
Closing date: 10th October 2025
Interviews: 17th October 2025
We're looking for a proactive and security-minded ICT Service Delivery Technician to strengthen our team. In this pivotal role, you'll take ownership of Microsoft Intune management, ensure compliance across Microsoft 365, lead vulnerability management (including the Qualys platform), and support our ongoing commitment to Cyber Essentials Plus certification.
You'll play a key part in maximising the value of our Microsoft licensing investment--particularly in the areas of security and compliance--while contributing to the delivery of a responsive and efficient service desk. Working closely with the Service Delivery & Cloud Services Lead, you'll help manage and enhance our infrastructure and cloud environments, ensuring they remain secure, scalable, and aligned with best practices.
We're seeking someone with a solid foundation in endpoint management, cloud security, and IT compliance frameworks, ready to make a meaningful impact within our ICT Service Delivery Team.
What do our ICT Service Technician - Security and Compliance do;
Manage and maintain Microsoft Intune and Microsoft 365 Compliance, including device policies, secure score improvements, and conditional access across multiple platforms.
Oversee vulnerability management using the Qualys platform--conducting scans, analysing risks, and coordinating remediation efforts.
Support Cyber Essentials Plus certification, ensuring technical controls are in place and collaborating with auditors and stakeholders.
Provide 1st and 2nd line technical support via the service desk, assisting with issue resolution, call assignment, and liaising with external support when needed.
Maintain ICT systems and documentation, including security platforms (e.g. Mimecast), hardware/software inventories, SOPs, and data protection compliance.
What we are looking for;
ICT or ICT Security related qualification
Strong technical experience across Microsoft platforms, including Intune, Endpoint Manager, Microsoft 365 Security & Compliance, Azure, and vulnerability management tools such as Qualys.
Proven background in ICT support and networking, including 1st line support, LAN/WAN/wireless networks, and enabling secure mobile working with smartphones.
Strong problem-solving and technical skills, with practical knowledge of web technologies, Cyber Essentials Plus, and the ability to learn quickly and train others.
Excellent communication and self-management abilities, able to work independently, take initiative, and engage effectively with colleagues and external partners at all levels.
We offer a range of great benefits including:
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.
Interviews are scheduled to take on 17th October 2025 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
We own and manage almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire. Our growth aspirations are to respond to the housing crisis in the North West, by assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first-time buyers, and people who are 'rightsizing'.

Skills Required