Job Description

Job Summary

Established early 2015, Elementary ICT is a growing IT Support service for the education sector working primarily with schools and their Local Authority service providers. We have a vacancy within our technical support team and are looking to appoint a new ICT Support Engineer at the earliest opportunity.

This is a great opportunity for an aspiring IT professional to gain practical real world experience as you assist in the maintenance, development and delivery of the full range of IT products and services across multiple networks, many rivalling the size and complexity of a medium sized business. If you like a challenge and relish the idea of developing your skills in a sector where your contribution can make a real and valued difference then we'd love to hear from you.

The primary purpose of this role is to provide proactive and reactive ICT and AV support to client sites via telephone, remote access and regular site visits.

The post holder will be the primary support contact for a number of sites and will have responsibility for resolving or escalating support issues and requests generated from those sites as well as being actively involved in the ongoing development of ICT and AV deployment guided by the client's strategic lead.

The post holder will also assist the support team resolving requests generated by generic Elementary ICT services, requests from other client sites requiring additional resources to complete and cover for client sites where their primary support contact may be absent.

In addition to their support role, the post holder will also be an active participant in the ongoing development process for Elementary ICT software and hardware solutions for its clients.

This post requires the applicant to have the use of their own vehicle.

Successful candidates will be required to pass an enhanced DBS check.

Responsibilities

General

Assist in the monitoring of the Help Desk, prioritising requests and determining appropriate response times as per company SLAs Resolve issues and requests relating to the post holders allocated client sites Assist with the resolution of requests from generic services and other team member client sites Any other duties as required by your line manager or the company Directors
Hardware

Install, maintain, repair and upgrade workstations, cabling, terminals, printers and other IT and AV equipment Install, maintain and troubleshoot client network and infrastructure (switches, servers etc) Assist with organising disposal of obsolete or broken equipment
Software

Create, maintain and monitor user accounts, user areas and the application of appropriate user permissions Install, configure, monitor and maintain Virtual Host/Domain Controller/member servers and the services they deliver Develop and deliver software packages for unattended installation Assist with the development of new and existing Elementary ICT solutions
Training

Assist in the delivery of training at events and to small groups at client sites Assist in the preparation of training documentation and resources
Administrative

Assist in the maintenance of accurate record keeping and auditing Participate in client and company meetings Assist with the development and delivery of client ICT strategy for allocated sites Assist with the planning, management and delivery of new ICT and AV installations/solutions at

Person Specification

Experience and Qualifications

Undertaken qualifications/training relevant to the post Evidence of experience in the areas described below Windows networks Coding in any of the following: CMD, PowerShell, HTML, PHP Virtualisation technologies Basic configuration/maintenance of network switches and controller based wifi solutions Experience of working with a helpdesk call logging system Experience of working with and assisting non-technical clients
Personal Qualities

Good self-management skills, including the ability to plan one's time effectively Able to work alone or as part of a team Enjoy working in new and challenging situations A high level of personal integrity and probity Good interpersonal and communication skills Good sense of initiative Commitment to updating professional skills
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 30,600.00 per year

Benefits:

Company pension
Work Location: In person