Job Description

About the Employer

Company Name - VAUGHAN DATA SYSTEMS LTD

Since 1992 Vaughan Data Systems have been providing solutions and helping businesses across the Midlands. They are dedicated to customer service and keeping their clients businesses free from annoying computer issues. Customer retention is very important to them and they always go the extra mile in order to keep their clients satisfied.

7 THE COURTYARD
HARRIS BUSINESS PARK
HANBURY ROAD
STOKE PRIOR
B60 4DJ

Overview

Vaughan Data Systems has a long-standing reputation for recruiting, training and retaining apprentices. We are looking for a keen ICT Level 3 apprentice to assist us in providing our customers with an exceptional level of IT Support. The role will involve a variety of tasks that will give you a broad insight into the daily challenges of IT.

What you'll do at work

On a day-to-day basis, you will assist our experienced IT Engineers by:

Providing 1st fix IT diagnosis over the telephone for hardware, software, network, antivirus and operating system issues Providing remote support to clients for Microsoft platforms Fixing, preparing and replacing hardware for clients Supporting with installing and configuring computer systems Troubleshooting system and network problems, as well as diagnosing and solving problems Logging calls and ensuring management of database

Skills Required

Communication skills IT skills Organisation skills Problem solving skills Administrative skills Creative Non judgemental Patience
Minimum of 4 X GCSEs grades 9-4 (A*-C) including English and Maths.

Essential qualifications

GCSE in:

English (grade 4) Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

After this apprenticeship

There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

Job Types: Full-time, Apprenticeship

Pay: 16,673.00 per year

Work Location: In person