Job Description

Summary of the role:

An ICT Technician is responsible for installing, maintaining, and troubleshooting computer systems, networks, and related technology. They provide technical support to users, ensure hardware and software are functioning efficiently, and assist with IT infrastructure setup and upgrades to support organisational needs.

Main duties and responsibilities:

Assisting in maintaining the School's ICT network and systems

To assist in the maintenance of the School's ICT network and systems

To provide first and second line support to staff and pupils, advising and resolving issues

Daily monitoring of backup systems

Assisting in the day to day support of the School's network

Installing, operating and maintaining network services, firewalls, routers, hubs, NAS, switches and other network/system devices

Ensure support requests are dealt with in a timely and efficient manner

Provide hardware and software support for all servers, computers and mobile devices

Assist in the management of user accounts, including resetting passwords, updating printer credit and wireless access requests

Ensure the ICT facilities are in full working order including providing paper and toner for printers

Maintain all peripherals within the School

Assist in the installation and maintenance of all software on computers

Provide technical support to all staff using the IT equipment, including iPads, whiteboards, projectors and audio systems during lessons and events.

Provide day-to-day support to students, including the deployment and management of the school's one-to-one iPad device programme.

Assist in the ongoing development of ICT systems in School to enable the delivery of the electronic classroom

To work flexibly in promoting the best practice use of IT facilities at the School

Troubleshooting incidents in order to accurately isolate the cause and providing working solutions

Provide out of hours support for school functions and system maintenance as and when required.

For more information about the School and to download the job description and application form, visit www.wgs.org.uk or contact Carrie Clines telephone: 01902 421326 or email: cec@wgs-sch.net.

CLOSING DATE FOR APPLICATIONS: 31st OCTOBER 2025

INTERVIEWS WILL BE HELD WEEK COMMENCING 3rd NOVEMBER 2025

Job Types: Full-time, Permanent

Pay: 26,271.00-29,649.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Free flu jabs Free parking On-site gym On-site parking Sick pay
Ability to commute/relocate:

West Midlands WV3 9RB: reliably commute or plan to relocate before starting work (required)
Experience:

ICT Technician: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person