Job Description

About European Electronique

At European Electronique (EE), we believe in the transformative power of technology. As a top 100 VAR established in 1987, we have a long-standing reputation for delivering successful IT projects across both public and private sectors.

As part of our Managed Service provision we work with U18, HE & FE education providers to ensure seamless end to end on site IT delivery. This role will be based at a prestigious independent Reading school working with our Network Manager and IT apprentice to ensure excellence and reliability of the entire IT portfolio.

You will contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff.

Key Responsibilities:

To provide a professional first line technical advisory and diagnostic support service to European Electronique customers within a Service Desk environment during the service window. To provide a professional and effective first line remote network monitoring and management service to European Electronique customer environment. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To provide an effective communications interface between the school customers and the various groups within European Electronique. Provide 1st line technical support and call logging services to the school. To report and manage any incident that requires the services of a third party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA's To action any asset change in compliance with the Change Control Procedure To complete additional ad hoc project work, as required To assist the Network Manager by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. To contribute to EE's solution library of fixes to common issues. To keep the working area clean & tidy at all times Ensure compliance with ISO & Health & Safety policies and procedures
Key Requirements:

Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory and Group Policy. Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a call management system and working to SLAs. At least two years' experience within the education sector. To be prepared at notice to work occasional evenings and weekends.
Interpersonal and Communications Skills:

Excellent verbal and written communication skills. Pro-active approach to work. Ability to communicate complex technical issues to non-technical staff and pupils. Ability to communicate across wide range of ages, experience and abilities. Excellent customer relations skills. Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency. Be able to work, unsupervised, on own initiative. Keep abreast of new developments in software and hardware.
Free onsite parking / subsidised onsite restaurant / Company pension / CSP / EAP

RTW required / UK based & close to site a requirement.

Job Types: Full-time, Permanent

Pay: 25,000.00-26,000.00 per year

Application question(s):

Requirement for a enhanced DBS check
Experience:

IT technician: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person