Job Description

Advert may close early due to volume of applications.



An exciting new opportunity has arisen for an outstanding individual to join the Trust's ICT Voice Team in the role of ICT Voice Analyst. This team manages and supports all aspects of the Trust's Voice Infrastructure within North Tees & Hartlepool NHS Foundation Trust.



You will assists with all aspects of the day to day administration and management of ICT systems, having a good breadth and depth of ICT knowledge gained through experience, as you will be required to work without supervision and will need to understand the complexity of the overall ICT environment within the Trust.



This role is a full time post working 37.5 hours per week.



The ideal candidate would have a good knowledge across a broad range of ICT Voice/Telecoms related systems and applications including but not limited to: VoIP, DECT, MDM, Mobile telephony, emergency communications.



To maintain all systems in a state where the business processes of the trust can be guaranteed. Ensure that planned and unplanned interruptions to these services and systems are dealt with efficiently and satisfactorily.



To maintain the strategic operational support for the trust's communication systems.



To document administration tasks and develop these into successful strategies for the management of these systems.



To be a point of contact in ICT with regards to all ICT Communication Systems



To provide specialist advice across a range of ICT Communication systems, investigate a range of specialist and complex issues.



To manage or lead on ICT projects involving implementation and design associated with operational support.



To document administration procedures and policies for all IT systems across all trust sites.



At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.



We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.



We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.



We recruit for values and "Together we are North Tees & Hartlepool"



Primary focus is to maintain, configure and build both hardware and software elements of the Trust's Communication Systems whether physical or virtual, ensuring unscheduled downtime is kept to a minimum.



This includes all of the Trust's multiple Communication systems including VoIP, DECT, Video Conferencing, Netcall Liberty Suite, Emergency cascading tools