Job Description

We have an exciting opportunity for an initiative-taking and meticulous IAM Administrator to join our Group IT department, based in Bournemouth with hybrid working options. This newly created role sits within the End User Computing team and supports the formation of a centralised IAM function to serve over 1,600 colleagues across 50+ sites in the South of England.
This is a pivotal position designed to enhance security, improve operational efficiency, and elevate colleague experience across the Group by managing digital identities, secure access permissions, and automating access workflows.
The Opportunity:
In this role, you will play a central part in managing and improving user identity lifecycle processes including onboarding, access control, role changes, and offboarding. You will ensure access to systems and services is timely, secure, and compliant, acting as a key partner to teams such as People Operations, Payroll, Compliance, Learning & Development, and Finance. Key responsibilities include:

• Executing starter, mover, and leaver processes across platforms including Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365.

• Managing access requests and enforcing Role-Based Access Control (RBAC) aligned to business requirements.

• Administering and supporting security policies such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO).

• Ensuring onboarding/offboarding/change request are processed in a timely manner to ensure user access is compliant with GDPR, FCA, and other regulatory frameworks.

• Automating and improving IAM workflows.

• Acting as a key point of contact for IAM-related queries and supporting the integration of new systems into the IAM framework.

• Maintaining clear documentation and supporting access certifications and audit requests.

The Rewards:
As well as a competitive salary, we offer a structured career path and the opportunity to be part of an exciting new function within our organisation. In addition, you can expect:

• A bespoke induction, learning programme, and access to professional certifications.

• Enhanced family leave benefit.

• Life Insurance.

• Bupa Healthcare Cash Plan (for you and your family).

• 23 days holiday (plus bank holidays), increasing with length of service.

• Discounts on vehicle purchases, servicing, and parts.

• Various perks and discounts with high street and online retailers and services.

• The opportunity to join the company pension scheme.

About You:

• You have a methodical, organised approach and take pride in maintaining accuracy, consistency, and compliance in everything you do;

• You enjoy working collaboratively across departments and thrive on building strong, trust-based relationships with colleagues and stakeholders;

• You are adaptable, curious, and eager to improve existing processes in a fast-paced and evolving IT environment;

• You have a keen sense of ownership, are proactive in your approach, and are motivated by making a real impact in securing and enabling a large-scale organisation.

From a technical perspective, it is important that you have:

• Proven experience administering IAM within a medium to large enterprise (ideally 1,000+ users);

• Strong working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365;

• Firsthand experience with Joiner, Mover, Leaver (JML) processes, Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), and Single Sign-On (SSO) administration;

• Ability to automate IAM tasks and integrate new systems securely into existing identity workflows;

• Familiarity with IT service management tools such as ServiceNow or Freshservice, and alignment with ITIL-based processes;

• A solid understanding of IAM frameworks, identity governance, and least privilege principles;

• Knowledge of compliance and data protection regulations including GDPR and FCA standards;

• Awareness of cybersecurity best practices, particularly in hybrid and multi-site environments;

• Experience or knowledge of the motor retail sector or other multi-site, customer-facing business environments (desirable);

• Microsoft Certified: Identity and Access Administrator Associate (or equivalent) qualification is highly desirable;

• Working knowledge of ITIL service management practices and how IAM supports wider IT and business operations.

The Company:
Hendy Group is a family-run business with over 60 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you are looking to make a real impact by shaping how identity and access are managed across a growing, modern business, Apply Now and be part of something exciting at Hendy Group.

Skills Required