Job Description

We have an exciting opportunity within the Clinical Directorate, Information Governance team for an Information Governance Data Protection Support Service Officer.
The role will require some knowledge of Information Governance, Data Protection and Confidentiality, in order to provide professional advice and guidance to our subscribed General Medical Practices (GMP's).
Ideally you will have a recognised qualification or experience in Information Governance, although candidates who have a broad understanding will be considered.
You will be working as part of a dynamic and friendly team to raise the profile of data protection and information governance by supporting primary care contractors across Wales.
This role will have a base of any of our DHCW Offices.
Main duties of the job
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES
As a key contact point for service enquiries, the ideal candidates must be dynamic and have a flexible approach to working, along with excellent communication and organisational skills, in order to provide a first-class service.
Day to day you will be responsible for supporting primary care contractors with their general enquires, providing training, auditing processes and developing support materials.
Experience in the NHS Information Governance and/or working in a Primary Care setting are desirable but not essential.
Due to geography and spread of our service you will be required to have a flexible approach to work and be able to travel on occasion to various sites across Wales as required; this may require overnight stays.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Details
Date posted
28 October 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,516 to 38,364 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
025-AC265-1025
Job locations
Hybrid working
Location to be confirmed at interview
CF11 9AD
Job description
Job responsibilities
Supporting the Delivery of the DPO Service across NHS Wales.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Job description
Job responsibilities
Supporting the Delivery of the DPO Service across NHS Wales.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential

• Relevant degree or equivalent experience

Desirable

• Registered with a relevant informatics professional body
• Evidence of further relevant higher degree level development/post graduate qualification - education and/or training

Experience
Essential

• Experience of producing high quality information for an internal and external audience
• Experience of working on projects that support better IG practice and highlight successes
• Experience of working across organisational and professional boundaries in a complex organisation
• Experience of developing and updating information resources

Aptitude and Abilities
Essential

• Excellent communication skills and interpersonal skills when dealing with a wide range of clinical stakeholders
• Ability to develop and maintain effective working relationships across multi-functional teams and organisational boundaries
• Excellent organisations skills. Able to manage complex workloads, multitask in complex and sensitive environments

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Person Specification
Qualifications and/or Knowledge
Essential

• Relevant degree or equivalent experience

Desirable

• Registered with a relevant informatics professional body
• Evidence of further relevant higher degree level development/post graduate qualification - education and/or training

Experience
Essential

• Experience of producing high quality information for an internal and external audience
• Experience of working on projects that support better IG practice and highlight successes
• Experience of working across organisational and professional boundaries in a complex organisation
• Experience of developing and updating information resources

Aptitude and Abilities
Essential

• Excellent communication skills and interpersonal skills when dealing with a wide range of clinical stakeholders
• Ability to develop and maintain effective working relationships across multi-functional teams and organisational boundaries
• Excellent organisations skills. Able to manage complex workloads, multitask in complex and sensitive environments

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Skills Required