Job Description

APPLICANTS MUST BE BASED IN ILKESTON

ABOUT US:

We are a small, thriving gym for women that has been in operation for 20 years. We have a team of Coaches who are all invested in Strengthening women, in our continued success and in their own personal development.

Our focus is the health and fitness of our members, we do not promote ourselves as a weight loss solution nor do we use before and after photos or similar gimmicks to attract new members. As part of the Curves franchise system we operate a fully compliant, 30-minute full body workout using hydraulic resistance to provide the Strength Training component of our program.

We believe every woman has a right to exercise safely in an environment where they can be celebrated for their achievements and not judged on their appearance. We currently have an active membership of around 300 women and our daily attendance rate is high.

We are building our team, our membership and the services we offer. We are looking to recruit a new Coach to be a part of this ongoing success and that's where you come in!

This one of the most fun, rewarding and unique jobs you will read about today and we have a lot to offer.

1. We get to wear workout clothes every day (seriously good on the comfort scale and we don't have rules about the length of your shorts!)

2. We encourage and celebrate when you buy new shoes (trainers obvs)

3. We get to choose the play list each shift

4. We're here to make working out fun and that includes giving out t-shirts, badges, medals, stickers and prizes, and plain ol' cheering, hi-fives and hugs

5. We organise challenges, fun days and fund raisers (and participate in them too!)

6. We lead by example and get our workouts on the clock (most of the time)

7. We get paid to chat to our friends (the members) and be on social media

8. All the usual stuff like uniform, holidays, social stuff and a Christmas do

PLUS we help women enjoy exercise, step away from diet culture, sleep better, get Stronger, develop robust habits around their daily activity, build confidence and understand how amazing their bodies really are, and that they don't need the "right legs" for shorts or the "right arms" for sleeveless tops!

We've been doing this a really long time and we're good at it. We've got a vision (which we create together every year), and we're all invested in the success of the business so we can continue to help more women - we take this stuff seriously and that means setting goals and holding each other accountable to doing the things we said we would. We are responsible for marketing and promotion, generating leads and referrals, booking appointments and signing up new members, member retention activities, collecting payments and guiding members through cancelling.

The Perfect Candidate Will Tick the Boxes Below:

You'll be a people person (love talking AND love listening)

You'll be a natural cheer leader (you may even own pompoms)

You'll have confidence on the phone, on messaging apps, on social media and on camera

You'll be (almost!) as quirky, fun and energetic as the rest of us

You'll have read this job description and thought "OMG this is the job for me!!"

You'll be able to spell.......... (seriously, some of the applciations we get!) ;)

You'll have some experience in fitness, health, childcare or education

You'll be determined to champion making women's lives and health better (and not by dieting!)

You'll be reliable, hard-working and all the usual stuff too!

PLUS: you definitely WON'T be a complete technophobe(!) In fact, we're looking for just the opposite, being a tech whiz across devices and platforms, with hardware and software, would be a distinct advantage

We are a tight knit team of 6 that supports each other unquestionably in showing up as yourself, even though it's work.

We're looking for someone with genuine local knowledge and a passion not only for empowering women but empowering women in Ilkeston and surrounding areas.

We are expecting some team changes in the future and so there may be an opportunity for full time hours, or to develop into a managerial role for the right candidate. While we are mostly a self-managing team, we like to develop the skills of each Coach and increase pay according to responsibility. If you have a desire to progress within this team then we have opportunities for this to happen.

WHAT YOUR TYPICAL DAY WILL LOOK LIKE:

7:25am: You're here, your water bottle is full, name badge is on and you're ready and raring to go
7:30am: You do some light cleaning while your co-Coach plans the shift
7:38am: You go over plans together and set goals for the shift
7:45am: You open the doors and are ready to Coach the circuit.
8:00am: You work 1-2-1 with Gail who is on her 2nd workout
8:30am: Time for some admin; you send out 10 texts to members who have not been in the last week
9:00am: Back to the circuit, you decide to change the playlist and turn up the volume to get the energy flowing.
9:15am: You share how well the members did in the last half hour on social media and then spend some time chatting with them and celebrating their workout data
09:30am: Sales consultation with a guest
10:30am: Back to Coaching the circuit - it's good to move after being sat down and it gives your co-Coach some admin time

11:00am: Sales consultation was a success, so you enter her into the system and send her a welcome card.

11:15am: You call 5 leads to offer them a free tour and consultation to get their membership started
11:45am: End of shift clean down

12:00pm: End of shift admin and reply to texts and other messages

12:10pm: Add to our story on social media

12:15pm: Send message into the Coaches Celebrations WhatsApp group of the wins for that morning

12:17pm: Head home! (You might be back for the afternoon shift so lunch is a priority and maybe a nap, a refresh or run some errands before you return)

3:15pm: Back for the afternoon shift, and it's rinse and repeat! (I think you get the idea)

_*every day will be different depending on who walks through the door, but the Coaches make the plans each day that work towards a vision we have all set together. There's a LOT to keep track of (it's a bit like herding cats) and we take our Strengthening Women mission seriously, but we always remember to have fun in the process.

The Essential Details:

We work at Curves Ilkeston and it's a gym for women. This is not a remote working role. The door is open every day except the absolute coldest or wettest, the windows are always open, it's cold, it's hot, it's noisy, it's busy and sometimes there's a strange lull - it's crazy and unpredictable and we love it.

Our hours cover 2 split shifts over the day. Our part-time Coaches usually only work one or the other, but you may be required to work both. Unfortunately they are NOT school friendly. Morning shift is usually 7:15am - 12:30pm, afternoon shift is usually 3:15pm - 7:30pm. This post is primarily for four or five shifts per week INCLUDING Friday night, but will include some Saturdays and extra shifts for cover so flexibility is required.

We clock in when we arrive and out when we leave, which means we get paid (and accrue holiday) for the hours that we do - some shifts take longer than others, but we usually know in advance.

Sometimes you will be needed at short notice if someone is sick. We're not sick very often because we look after ourselves and each other but know that if it happens it's real and we need you to cover. Someone will happily do the same for you.

We also do extra hours to cover for each other for holidays, happy days or because we have a lot going on.

We have KPI (Key Performance Indicators) that we set action goals for each shift. Examples are:

97% member retention; actions include "missing in attendance" calls, tracking member workouts, monitoring service given to cancellations, giving a great workout experience to members attending

Coaching & Accountability sessions with 70% of worked out members during the first week of the month; actions are spending time with each member to check her progress in the previous month and set goals for the month ahead

Growth; actions include asking members for referrals, calling leads, booking appointments

80% sales rate; guests come for a no obligation consultation and Coaches are required to follow our system to sign up new members that are committed to taking action on their goals with our support

50% workout rate; actions include encouraging members to use our workout log journal, celebrating workout milestones, celebrating that the member has come today, providing great Coaching on the circuit to each member

Want to know more?

Just ask!

_(?)_/

Your Next Step:

If you're ready to be part of something completely different - Apply Now! And get ready for the time of your life! :)

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 12 - 20 per week

Benefits:

Casual dress Company events Employee discount Employee mentoring programme Free fitness classes Free parking Gym membership Health & wellbeing programme On-site gym On-site parking
Application question(s):

Who was the last person you coached and how did you help them? Do you actually want this job? What the most scary thing you've ever done? Tell us about something you have done that you thought was really fun
Location:

Ilkeston (required)
Work Location: In person

Reference ID: CXR0824