Job Description

About the role

This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Caseworker, authorised by the Immigration Advice Authority (IAA), formerly known as OISC. RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.

For over 23 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.

The successful candidate will join RMC's Immigration department and play a key role in delivering free immigration advice and representation. This is an exciting time to join the team as RMC is expanding its infrastructure following significant growth in staff, activities, and turnover--rising from 776k to 2.8 million in the past five years.

RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.

Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK's complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.

Purpose of the Role:

Main duties and responsibilities

All Caseworkers (Levels 1 and 2) will be required to carry out the tasks shown below:

Casework and client care:

To provide one-to-one specialist advice in immigration and asylum area of law

To provide thorough, professional, high quality and timely casework and advice

To ensure accurate recording keeping and ensure all necessary and associated administrative tasks are completed

To ensure case deadlines and key dates are recorded, monitored and actioned in a timely manner

To conduct all casework and advice in compliance with all IAA regulatory requirements and the IAA code of standards

To maintain confidentiality in all dealings with clients

Training and development:

To keep up to date with changes in the law

To attend training and share learning and good practice with other advisors

To keep a record of your attendance on training courses

To provide internal and/or external immigration training when required by management

Teamwork:

To share casework knowledge and experience within the team

To mentor, support and/or supervise colleagues on a lower level of IAA regulation

Projects and Engagement:

To take responsibility for the day to day delivery of specific projects if requested by management

To deliver presentations and represent RMC at meetings/events when required by management

To maintain effective working relationships with partners and stakeholders

To demonstrate a degree of flexibility and undertake tasks not specifically referred to above

Person Specification

Knowledge, Abilities and Skills- essential

Accredited at IAA Level 1 or 2

Experience in delivering advice and representation in the field of UK immigration and asylum

Experience in working with clients with vulnerabilities and/or migrants, asylum-seekers, refugees

Knowledge of most immigration areas, with a good understanding of at least one area such as the EUSS, asylum, human rights or family-based applications

Commitment to working towards Level 2 accreditation (for IAA L1 advisors only)

Ability to explain complex information to clients from different backgrounds

A proven high standard of communication skills, including written, oral, presentational and inter-personal skills

Ability to work independently

Ability to manage and grow a caseload

Ability to prioritise and to manage tight deadlines

Teamwork and Flexibility

Commitment to equality and diversity

Desirable

Accredited to IAA Senior Caseworker

Experience working in the Legal Aid sector

Experience working in or with the not-for-profit sector

Fluent in a community language

Experience of working in a multicultural environment and sensitivity towards other cultures.

Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement

Educated to degree level or equivalent

Job Type: Fixed term contract
Contract length: 6 months

Pay: 26,500.00-28,000.00 per year

Benefits:

Company pension
Work Location: In person