Job Description

Are you passionate about using evidence to drive change? Do you want to help shape services that save lives? Join Samaritans as our new

Impact and Evaluation Officer

and play a vital role in embedding an evidence-based culture across the organisation.


As part of our Research and Evaluation Team you'll support and deliver high-quality evaluation and impact measurement initiatives. You'll help us understand what works, why it works, and how we can do better, ensuring our services are grounded in insight and learning.


You'll work closely with colleagues across Samaritans, as well as academics, consultants, and people with lived experience, to build robust frameworks, develop theories of change, and communicate the difference our work makes.

Contract

35,000 per annum plus benefits Full Time (35hrs per week) 12-month fixed term contract Hybrid - Linked to our Ewell (Surrey) office, with an option to work from a shared office space in London Bridge In-person working: Meeting in person and working collaboratively are things we value. As part of the Performance and Insights team, you will join three in-person retreats per quarter. Participation to other in-person meetings will depend on need We are passionate about flexible working, talk to us about your preferences

What you'll do

Support the design and delivery of impact and evaluation projects Conduct evidence reviews and develop monitoring frameworks Facilitate theories of change for services and interventions Collaborate on ethical, high-quality data collection Build internal capacity through training and resources Contribute to our annual Impact Report and other communications Champion the voices of people with lived experience in all we do Ensure all research is conducted in line with our policies

What you'll bring

Strong knowledge of research and evaluation methods Skilled in both qualitative and quantitative analysis Experience using analysis software packages (e.g. NVivo, R, SPSS, Excel) Experience designing and applying theories of change and log frames Great communication and collaboration skills Project management skills and ability to meet deadlines Excellent problem-solving skills with a solutions-focused mindset Experience in the third sector or a service delivery organisation (desirable) Postgraduate degree in a relevant discipline (desirable) Interest in Social Return on Investment (SROI) (desirable)

and Person Specification here

Why Samaritans?

At Samaritans, you'll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You'll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You'll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

Apply now

If this sounds like the opportunity for you, please apply. You'll be asked to upload your CV and answer some application questions.

We kindly ask that you don't rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

Applications close: 30th October 2025 at 09:00am
Interviews: Friday 14th November 2025