Job Description

First Things First - What We Can Offer YouA generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with 5% employer contribution Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Flexible working environment Casual dress and relaxed office environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions

The Job
Are you passionate about technology, customer success, and seeing projects come to life? At BigChange, we're looking for an energetic, detail-oriented Implementation Associate to help onboard and empower our clients with best-in-class training, data support, and deployment services.



You'll play a vital role in our clients' success journeys - ensuring their transition to BigChange is smooth, tailored, and effective. Whether it's importing their data, delivering focused training, or supporting key project activities, your contributions will directly improve customer satisfaction and product adoption.



Location: Leeds, LS15 (hybrid)
What You'll DoProvide data & design services to customers such as importing files and creating reports or output documents. Facilitate modular feature-based training of our products. Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients. Help with customer preparation sessions or assist with administrative and project-related initiatives. Facilitate feature-based workshops or group learning modules. Develop and maintain product knowledge, including staying up to date with recent product releases. Work towards developing industry knowledge and business acumen. Pursue opportunities to promote customer features or add-on adoption.
What You'll BringExcellent troubleshooting, problem-solving, organisational, and questioning skills. Proficiency in Google Suite is preferred. A good understanding of cloud-based technologies and systems. The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products. Ideally, experience of working in a data driven environment. An ability to stay focused on assigned tasks. An inquisitive and solution focused mindset.
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team
We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

Welcome


Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!
About Us


Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.

Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com.