Job Description

Description

System C is the UK's leading health and social care software and services company. Our innovative platforms empower care professionals with a complete, real-time view of individuals across all care settings. With over 35 years of experience, we are proud to be a British company making a significant difference in health and social care.


Within our Health and Social Care divisions, we harness cutting-edge technologies - such as mobile, wearables, real-time messaging, and AI - to transform the way care is delivered. Our culture is rooted in collaboration, responsiveness, and a shared commitment to improving lives.

Brief Role Outline

As a key member of the LiquidLogic Professional Services team, the

Implementation Consultant

plays a vital role in delivering best-in-class configuration, guidance, and training to our local government clients. The role involves managing and delivering high-quality system implementations of the LiquidLogic product portfolio in line with System C's values of innovation, collaboration, and excellence.

Duties and Responsibilities:

Seeing the Big Picture

Deliver software implementations that align with clients' strategic goals in social care and education. Stay informed on sector developments and regulatory frameworks to support informed consultancy.

Leading and Communicating

Lead configuration design workshops and facilitate system training for customer super users. Communicate effectively with client stakeholders, internal teams, and wider project collaborators
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Champion System C's values in all client interactions and represent the organisation in user groups, forums, and industry events.

Building Capability for All

Empower customer project teams through knowledge sharing, system training, and documentation. Contribute to continuous improvement of implementation methodology and internal knowledge bases. Support the upskilling of colleagues within the Professional Services team.

Stakeholder Relations

Develop trusted relationships with customers, ensuring satisfaction throughout the implementation lifecycle. Collaborate with colleagues across Product, Development, Sales, and Support functions. Provide specialist knowledge during pre- and post-go-live phases and contribute to ongoing client success.

Resolution of Complex and Difficult Problems

Troubleshoot and resolve complex configuration and integration issues during implementation. Monitor, escalate, and manage high-priority issues and risks appropriately. Seek innovative ways to deliver value-added services and enhanced product adoption.

Skills required: Qualifications & Work Experience

Proven experience implementing software solutions within social care or education sectors. Strong understanding of the Liquidlogic product suite (or equivalent). Familiarity with Agile project methodologies, UAT cycles, and configuration best practices. Proficient in MS Office and project support tools (e.g., Jira).

Personal Attributes

Exceptional communication and stakeholder engagement skills. Strong analytical thinking and problem-solving capability. Resilient, self-motivated, and highly organised with keen attention to detail. A team player who demonstrates initiative, flexibility, and a commitment to quality delivery. Commercially aware, with the ability to identify client opportunities. Comfortable working in a fast-paced and collaborative environment. Willingness to travel and work away from home when required.

KPI's include:

Successful delivery of implementation projects on time and within scope. Positive customer satisfaction scores and feedback. Contribution to methodology improvements and internal knowledge sharing. Effective resolution of complex customer queries and technical issues. * Engagement in continuous professional development and contribution to team culture.