Job Description

Job Title:

Implementation Consultant

Reporting to: Senior Project Manager

Key skills required:

Excellent verbal and written communication skills Excellent interpersonal skills Excellent analytical and problem-solving skills Strong organizational skills and ability to prioritise appropriately Excellent attention to detail Methodical, process driven Ability to handle pressure and work to deadlines Ability to present complex issues in an understandable way Proven track record to work effectively in a fast paced environment Good working knowledge of MS Word, Excel and PowerPoint Ability to work effectively as part of team Enjoys taking on new challenges Quick and eager to learn new skills, systems Experience of SQL desirable Experience working with one or project methodologies e.g. Prince2 Prince2 qualification desirable
Degree qualified, in mathematics/computer science or similar discipline desirable

Summary of Responsibilities:

Implementation Consultant

Attending internal project/team meetings, leading where required Attending client meetings, mostly remote, but also on site from time to time Delivering requirements workshops with customers Production of requirements and solution design documentation Data validation/manipulation and completion of data imports and exports System configuration and functional testing Delivering system playback presentations to customers Deliver training for clients where required Leading customers through User Acceptance Testing (UAT) Completing system installs (training provided for this) Compiling SQL scripts where necessary and testing Highlighting risks and issues and liaising with SWG Project Managers Liaising with Support and other teams as necessary within SWG Taking a lead role in testing for new releases Providing mentoring and guidance to junior staff Being a product specialist in one or more areas Producing 'how to' implementation playbooks and supporting documentation Responding to and resolving client issues working with rest of team as required

About Service Works Global

Service Works Global (SWG) is a leading international provider of facilities, property and workplace management software.

220 staff across the globe with offices in the UK, Sweden, Canada and Australia and partners in the Middle East A wholly owned subsidiary of Addnode Group, an IT company with 2,700 employees, operating in 19 countries and listed on Nasdaq Stockholm Its flagship application, QFM, is adopted as the FM software of choice for many FM service providers, blue chip and public sector organisations ISO 9001 and ISO 27001 certifications awarded for SWG's commitment to excellence in quality management systems and information security management

What Does SWG Offer its Employees?

A respected and financially stable organisation, underpinned by a listed Swedish parent company whose strategy is to create value and be the knowledge leader in areas in which it works, with a focus on innovative software and digital solutions driving forward on Sustainability. A competitive salary A performance bonus based on company performance (non-contractual) Private health insurance Access to rewards and benefits platform Pension scheme Life assurance Opportunity for global mobility Investment in training and career progression
For further details, please visit https://www.swg.com/

Job Types: Full-time, Permanent

Pay: 40,000.00-46,000.00 per year

Benefits:

Bereavement leave Casual dress Childcare Company events Company pension Cycle to work scheme Employee discount Free flu jabs Health & wellbeing programme Life insurance On-site parking Private medical insurance Sick pay Transport links Work from home
Ability to commute/relocate:

London SW15 2JN: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London SW15 2JN