Job Description

Vacancy Name

Implementation Engineer

Company

Craneware PLC

Speciality

Technology

Category

Permanent

Location Country

Office Location

Edinburgh

Additional Locations

Introduction to Craneware

Let's transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.



If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we'll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.



The Craneware Group supports a flexible work environment as well as a collaborative and teamwork focused atmosphere. Employees will be expected to work a hybrid working arrangement spending 40% of their time per month in the Tanfield office - approx 2 days per week.

The Team

We are seeking an Implementation Engineer who will deliver exceptional customer service throughout software and services implementation for new and existing clients.

You Will Be

Managing and resolving software queries across multiple channels to enhance customer experience Escalating complex issues to management for timely resolution Identifying customer needs for seamless software implementation and long-term success Documenting progress and sharing knowledge to improve internal processes Allocating customers to ensure satisfaction with software and services Building relationships to identify customer references and success stories Maintaining expertise in Craneware Group products and sharing insights with the team Completing remote installations for colleagues and customers to ensure end-user satisfaction Discovering the best implementation model in partnership with Customer Success teams Documenting all new or updated customer configurations in CRM and JIR

You Will Bring

Proficiency in healthcare operations and familiarity with TCG's products and services Working knowledge of SQL and database principles 1-3 years of relevant professional experience Strong customer focus and commitment to delivering excellent service Basic SQL skills for troubleshooting and solution development Effective risk assessment and problem-solving abilities Ability to resolve issues promptly and perform basic data analysis Excellent written and verbal communication skills Attentive to detail and quality in all tasks Strong time management and organizational skills Experience with data extraction, integration, and validation Collaborative approach to working with team members and clients * Solid research skills