Job Description

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We have an exciting opportunity at Loop to join our Team as an Implementation Manager to shape, develop and deliver people plans and solutions in line with the needs and priorities of the organisation. To support colleagues to be the best version of themselves and enable them to deliver excellent service to customers.

Let us tell you about all the great reasons to join us here at Loop:

Starting salary of 35, 275k - with a clear progression path which can eventually earn you a salary of 43,909 + attractive pension +annual performance related bonus + 25 days annual leave plus 1 Wellness Day




This is a permanent position, working full time, 37.5 hours per week, Monday - Friday between a working window of 8:00am-6:00pm.



Location: Bradford, Thornbury. Hybrid working is available (typically 2 days in the office per week)

What's in it for you:

We're committed to providing a work environment that supports your well-being and allows you to maintain a healthy work-life balance. We continue to offer a great hybrid working arrangement that enables you to work from home or in the office, depending on your preferences and needs. Annual performance related bonus Attractive pension scheme (up to 10% company contribution) 25 days annual leave plus bank holidays - plus an extra wellness day! Occupational Health team to look after your wellbeing and fully trained first aiders. Free parking & Prayer room on site Rewards & Recognition scheme Loop Social Club with access to reduced priced tickets for events. Regular events to recognise and celebrate our employee's diverse cultures. We raise money for charities chosen by you. Life assurance cover of 4 times pensionable salary A great flexible benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more. We can offer career enhancement and development opportunities, through our Development Framework and Progression plans.

Where you fit in:

The aim of the Implementation Manager is to deliver People Projects within Loop, working with key stakeholders within Loop and the wider business, Yorkshire Water to ensure appropriate levels of governance are achieved, change lands well, is embedded effectively and reviewed on an ongoing basis. This role is pivotal in delivering successful people projects within Loop.



The Implementation Manager role will lead on a range of projects, varying in size and complexity, some of which may sit under a wider People Programme. The projects could cover any aspect of our Development Framework (employee lifecycle), colleague wellbeing or our great place to work initiatives. It will include our internal and external colleague surveys and people accreditations such as Investors in People and the ability to analyse and articulate data.



You will take the lead on successful project delivery, and will manage suitable resources, and a variety of stakeholders, Subject Matter Experts, and potentially consultants working collaboratively to deliver People change.



You will ensure that projects are delivered to scope, time, cost / budget and quality and that project risks are managed in line with business targets - whilst at all times ensuring health and safety, regulatory and statutory compliance is achieved.



You will work to the agreed business quality assurance standards and facilitate effective project audit reviews.

What key skills are we looking for:

Essential:

You will have a proven track record of project management, planning, and financial / budget management. You will have experience of leadership and managing multi-disciplinary teams through the project life cycle, and experience of managing large workloads of multiple projects concurrently. You will be working a variety of initiatives so the ability to prioritise and be confident in making effective business decisions is key. Excellent communication and interpersonal skills, you will lead on engagement with key project stakeholders and ownership of wider communications. Able to show flexibility and aptitude to identify and resolve issues within short timescales and escalate when required. Ability to build, maintain and influence a variety of stakeholders within Loop and the wider business and with external contractors. Able to work on own initiative and self-manage. An effective time manager with excellent organisation skills. Confident in delivering presentations and facilitating workshops. A team player who supports colleagues to achieve the best outcome and values the input of colleagues. Diligent with strong attention to detail Ability to leverage data and insights to drive improved and proactive decision making; identify trends and areas for improvement. Be a competent user of Microsoft Office packages: Excel, PowerPoint, and Word

Desirable:

Preferable to have knowledge of employment law changes and either a CIPD qualification or be willing to work towards it. Experience in delivering projects in a contact centre environment. Preferable to have experience or knowledge of working agile and waterfall and hold a relevant certification.

What we do:

Loop is a contact centre dealing with billing calls for Yorkshire water, they also provide a range of other services to Yorkshire water including income collection & Debt recovery. It is a Great Place to Work and have been awarded a one-star award and deemed an outstanding company to work for.



Colleague wellbeing and a genuinely positive work experience for all are key priorities. We achieve this through our Wellbeing strategy and our Great Place Work Team. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of "A thriving Yorkshire. Right for Customer. Right for the environment."



If you've got experience in managing people projects and feel this opportunity is suitable and you match the skills, , then please apply online, complete the application process, and submit your CV and a covering letter outlining your key reasons for applying for the role. We would love to hear from you.

Please note applications submitted without covering letters will not be considered.

Closing Date: 3rd October 2025

Interviews: Week commencing 13 October 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.





"Bring your best, create connections, make it better and see it through".