Job Description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.


At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.


The Data Solutions group is responsible for the growth and support of FactSet's DataFeed (off-platform) products. Our aim is to consult and organize our client's data consumption processes with FactSet's proprietary and industry-standard delivery solutions. You will gain exposure to the entire Real Time Data Solutions product suite and learn to design custom solutions tailored to each client using a combination of products.


The Implementation Specialist, Real Time is a subject matter expert in FactSet's Real Time products, tasked with deploying FactSet's offerings by managing high-value projects and engagements. The primary focus of the Implementation Specialist is to ensure that FactSet's clients are properly set up to derive maximum value from their FactSet subscriptions.


All work done by the Implementation Specialist is project-based and may include solution deployments, optimization, and other time and knowledge intensive projects. As a Real Time Implementation Specialist, you will mainly be responsible for the deployments of new Real Time projects, which includes gathering client requirements, preparing proof of concepts where needed, process design, implementation, testing and troubleshooting. You will collaborate with our sales engineers, product managers and solution design teams throughout the implementation process.

Key Responsibilities:

Implement and document solutions using the Solution Design blueprint Function as a client-facing subject matter expert on our Real-Time solutions stack, helping clients use our content and technology Serve as an escalation point for support and retention efforts Assist with learning and development efforts Develop and maintain up-to-date knowledge of the finance industry, current market trends and competitive landscape Build trust between clients and FactSet Engagement in regular Product meetings to discuss enhancements (work with agile teams, improving existing and new products) Demo technical solutions in partnership with Sales team to prospects Provide client training on solution deployed

Business Qualifications:

Bachelor's degree or equivalent experience 5+ years of industry experience within financial services, fintech, or market data firms/consultancies and in a client-facing role with prior sales, pre-sales, or sales engineering experience. Strong understanding of financial client needs, industry trends, and the competitive ecosystem of vendors and platforms. Interpret client requirements and map them onto the full suite of FactSet's applications, content, technology, services, workflow solutions, and professional services. Initiative-taker who can thrive in a dynamic environment and embody an enterprising spirit, managing multiple client engagements and projects simultaneously. Prior experience with technology, either through work experience or education (such as a degree in Information Systems, Business Technology, or Computer Science). Technical acumen, preferably with knowledge or experience in APIs, cloud environments, relational databases, ability to quickly grasp new technologies and systems. Ability to travel as needed.

Technical Expertise:

Demonstrated experience in market data qualities of service (e.g., streaming, snap, real-time, delayed, conflated, tick-by-tick, etc.). Strong knowledge of tick history data, application integrations (e.g., high-speed databases), and resulting business processes (e.g., TCA). Demonstrated experience with competitor market data vendors and products (e.g., Bloomberg B-Pipe, ICE Data Services, LSEG Real-time/RTDS). Strong knowledge of a broad base of security reference data (e.g., corporate actions, terms & conditions) and data management services (e.g., pricing & security masters) An understanding of industry metrics (e.g., latency, market volumes, message rates) concerning firm-type workflows. An understanding of market data applications within trading, wealth management, and retail workflows. Knowledge of global markets, financial asset types (including depth of book), and data products offered. Awareness of commercial practices (e.g., data access, licensing, redistribution fees) used by exchange venues, data providers, and software platforms. Awareness of emerging market data products, platforms, and technologies.

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:


The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days. Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. Career progression planning with dedicated time each month for learning and development. Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Company Overview:

FactSet ( NYSE:FDS | NASDAQ:FDS ) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn .


At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.