Job Description

Are you an organised multitasker with a sharp eye for detail and a passion for exceptional service? Do you enjoy juggling logistics while supporting customers with professionalism and care? If so, we'd love to hear from you.

The Role

We're seeking a proactive and dependable Import & Retail Support Coordinator to join our small but busy UK team based in Newport Pagnell, Milton Keynes.

This hybrid role is key to supporting both the operational and customer-facing sides of the business. You'll be responsible for managing imports across the UK and EU -- overseeing shipments, liaising with factories and ensuring timely delivery of goods. Simultaneously, you'll act as a point of contact for our UK-based bridal retailers, providing excellent customer service and helping to maintain strong client relationships.

Key Responsibilities

Coordinating import shipments into the UK and EU, ensuring accuracy and timeliness in our ERP system Keeping purchase orders up to date with the latest departure and arrival dates Monitoring weekly booking reports, tracking shipment progress, and flagging any delays or issues Communicating with our Operations, Production, and Sales teams to ensure delivery schedules align with business needs Responding to queries from UK bridal retailers via phone and email in a professional and timely manner Processing customer orders and maintaining accurate records Representing the brand at UK bridal exhibitions, assisting with the showcasing of new collections

About You

Exceptionally organised and detail-oriented Strong written and verbal communication skills Experience coordinating international shipments (UK and/or EU imports preferred) Comfortable using ERP systems (training will be provided) Able to juggle multiple tasks and deadlines efficiently Friendly, team-focused, and proactive in problem-solving Previous customer service experience, especially B2B, is advantageous Willing to attend trade shows and exhibitions across the UK as required
Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Free parking Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 15/08/2025