Job Description

You will be responsible for overseeing day-to-day import operations, ensuring compliance with customs regulations, supporting and developing team members, and maintaining excellent service levels for our customers.

Key Responsibilities:

Supervise daily import operations, ensuring all shipments are processed efficiently and compliantly Ensure all shipments have correct documentation and accurate customs entries Oversee monitoring of shipments to ensure safe and timely arrival Act as main escalation point for HMRC queries and Route 1 resolutions Ensure compliance with ETSF and warehouse second checks, supporting audit readiness Manage and respond to customer enquiries, ensuring high levels of service and issue resolution Support, coach, and guide import team members, providing training where required Allocate workloads and monitor performance to meet operational deadlines Conduct quality checks on entries and documentation to reduce errors and delays Complete and oversee general administrative tasks, including reporting, spreadsheets, and data entry Liaise with internal departments, overseas offices, and external partners to ensure smooth operations Identify process improvements to increase efficiency and compliance
About You:

Proven experience in import logistics and customs processes Strong understanding of UK customs procedures and compliance requirements Previous supervisory or senior operational experience is highly desirable Excellent organisational and time management skills Confident communicator with the ability to manage customers and internal stakeholders Proactive, detail-oriented, and solutions-focused Comfortable working in a fast-paced, small-team environment
Job Type: Full-time

Pay: 35,000.00-38,000.00 per year

Benefits:

On-site parking
Work Location: In person