Job Description

The Natural Dispensary - Import & Export Administrator

At The Natural Dispensary, we are dedicated to enhancing the well-being of our customers through natural health products. We believe in the power of nature and are committed to creating a positive impact on our community and the environment.

We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives to our mission of promoting holistic wellness and sustainability.

Job Overview

Full time: 37.5 hours per week (Mon - Fri) Salary: 35,000 per annum Contract: Permanent role Location: Stroud, Hybrid (4 days onsite, 1 day working from home) Reporting to: Head of Operations Closing Date: Midnight on 20th July 2025.

About the company:

The Natural Dispensary is a family-owned healthcare business, with an established commitment to local employment. For over 16 years at the Natural Dispensary, we have been the trusted extension of healthcare practitioner businesses. Proudly connecting professionals and their clients to quality health and lifestyle solutions through the ease of our email cart to client system, door to door delivery and caring customer teams.

We have carefully curated a dispensary of over 18,000 products from over 600 brands. Our growing offering covers supplements, natural body care, beauty, eco-friendly home products, bulk health foods, sanitary items, tea, drinks and much more.

About the role:

We are a UK-based wholesaler looking for an experienced and detail-driven Import/Export Administrator to join our growing team. This is a newly created role with exciting opportunities to develop and implement new systems that will shape the future of our logistics operations.

You will be responsible for managing all aspects of our import and export activities across the EU and globally. From preparing shipping documentation and ensuring compliance with customs regulations to coordinating with hauliers and freight agents, you'll play a key role in keeping our supply chain running smoothly.

Reporting to the Head of Operations, you'll work closely with our Product, Stock, Accounts, and IT Development teams to streamline processes and drive efficiency

If you have a strong understanding of international shipping, customs compliance, and a keen eye for detail, we would love to hear from you!

You will be responsible for:

Issuing timely and precise clearance instructions to freight agents. Managing import/export requests and prepare accurate shipping documentation, including commercial invoices, cargo manifests, packing lists, and dangerous goods notes. Engage with hauliers and freight agents to identify the most appropriate shipping solutions based on cost and delivery schedules. Keep up-to-date with HMRC tariffs, including commodity codes, INCOTERMS, customs procedure codes, and duty requirements. Stay informed about current and emerging international trade laws and regulations. Provide detailed shipping instructions and ensure freight forwarders comply with requirements. Maintain accurate and organised electronic filing systems and databases Generate KPIs to monitor departmental output and adherence to service level agreements. Contribute to continuous improvement activities to enhance efficiency. Ensure all import/export processes align with company policies and relevant industry standards. Support compliance audits by ensuring adherence to import/export regulations and internal policies. Oversee the coordination and execution of all import/export transactions. Track and trace cargo to ensure timely and accurate delivery to final destinations. Negotiate with carriers, warehouse operators, and insurance representatives for goods transportation. Manage the payment process for freight and duty charges. Resolve issues related to cargo transportation, including disputes and discrepancies. Perform regular audits of shipping and receiving documentation for accuracy.

About you:

Essential Skills & Experience

Demonstrated experience in an import/export role. Strong ability to perform well under pressure and consistently meet deadlines. Solid administrative background in a similar role. Sound knowledge of import/export processes and relevant customs regulations, including commodity codes, INCOTERMS, customs procedure codes, and duty requirements. Strong IT proficiency, especially in MS Office and Excel; you will need to comfortable with excel trackers to be able to calculate the best order volumes and provide info to freight forwarders. Skilled in communicating with key stakeholders, including customs agents, freight forwarders, and suppliers, with the confidence to resolve issues effectively High level of attention to detail and professionalism.
Desirable Skills & Experience

Practical knowledge and hands-on experience managing import/export operations across NI, EU, US, AUS, and other global markets. Proven experience in drafting and implementing Standard Operating Procedures (SOPs) to ensure process consistency and compliance. Experience within the healthcare and wellbeing products sector.

What We Offer:

Opportunity to make a meaningful impact on the health and well-being of our customers and community. A supportive and inclusive workplace culture that values diversity and teamwork. A collaborative, mission-driven work environment. Training and professional development opportunities. A supportive team in a beautiful Stroud-based office. 20 days annual leave, plus bank holidays. Life Insurance. Staff discounts on health and wellness products. Salary: 35,000 per annum

How to Apply:

Please email a CV and cover letter to recruitment@naturaldispensary.co.uk

Please include "Import & Export Application" in the subject line.

Your cover letter should detail how you fit the Person Specification and be no longer than two pages long. Your application will be assessed solely by how well you fit these requirements and to what extent you demonstrate your experience and/or knowledge of the tasks you will be required to complete.

Closing Date: Midnight on 20th July 2025.

Equal opportunities and eligibility to work in the UK

As an equal opportunities employer, The Natural Dispensary is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

If you require reasonable adjustments at any stage of the application process, please contact recruitment@naturaldispensary.co.uk

Please note, we have a legal responsibility to ensure that all our workers and employees have the legal right to live and work in the UK. As such you may be asked to provide proof that you have the right to work in the UK.

Data Protection

The Natural Dispensary is committed to ensuring your data is protected and is only used in line with GDPR guidelines and we do not collect unnecessary personal data from applicants during the recruitment process. Data collected as part of the recruitment process is held securely and accessed by, and disclosed to, individuals only for the purposes of managing the recruitment exercise effectively to decide to whom to offer the job.

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Store discount
Schedule:

Monday to Friday
Ability to commute/relocate:

Stroud GL5 1RN: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person

Application deadline: 20/07/2025
Reference ID: The Natural Dispensary - Import & Export Administrator