Job Description

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Our hotel

The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilitie

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Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of their location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.


You will join our team of outstanding in-house team to deliver flawless service in a world-leading luxury hotel and ensure our guests have a luxury dining experience from the comfort of their bedroom. You will be assisting the assistant manager and supervisors in meeting the high expectations of our discerning guests. Eager to learn, you will be a confident and adaptable individual able to thrive in a high-pressure dining environment.


As a valued part of the Forte family, you will:

Cooperate well with colleagues in own team and across departments Tailor your approach so that high quality results are achieved Deliver discreet, understated and timely service, going that extra mile Be knowledgeable of the hotel, our facilities and local area Take ownership of performing the job well in line with the departmental standards

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.


We are looking for team members who bring:

Team spirit and trustworthiness Pride to resolve guest and workplace issues Enthusiasm for learning You will be exceptionally well presented and capable of making a warm first impression on our guests while delivering discreet, sensitive standards of service.
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We welcome applications for part-time - 30 hours, and full-time - 39 hours for this role.

The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs.

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Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.




Working with us provides access to the following perks:

Discounted rates across our collection of iconic hotels Discounted food & beverage experiences Discounted spa treatment and products Extensive learning and development opportunities Meals on duty, laundry of uniforms Social activities and events Recognition & reward programs Annual awards Employee Assistance Programme Cycle to Work

Ready to take the next step in your caree

r? Apply now

to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.