Job Description

The Inbound/Outbound Supervisor plays a key role in the daily operations of our Distribution Centre, managing both inbound (receiving) and outbound (dispatch) activities. This hands-on role is responsible for ensuring that stock is received and shipped accurately, efficiently, and in accordance with safety and food quality standards.
You will be responsible for supervising and supporting a team of warehouse operatives, monitoring performance, and ensuring that daily targets and KPIs are met. As a frontline leader, you'll foster a positive and productive work environment, identify areas for improvement, and help implement operational best practices.
What You Will Be Doing:

• Lead and supervise a team of colleagues to ensure shift KPIs are delivered in full and on time.
• Oversee inbound receipt of goods and outbound dispatch of orders, ensuring timely, accurate, and safe handling of stock.
• Develop, coach, and support team members to reach their full potential, recognising and nurturing high performers.
• Continuously assess and improve operational processes, collaborating with other departments to deliver efficiencies and innovations.
• Ensure all incoming and outgoing stock meets food safety and quality standards through inspections and audits.
• Respond to operational queries, supporting colleagues and liaising with HR and Training teams where appropriate.
• Maintain accurate operational records, including digital logs, food safety data, and shift reports.
• Promptly report and escalate incidents or hazards to the Distribution Manager.
• Drive compliance with SOPs, audit readiness, and adherence to standards (e.g., BRCGS, ISO).

Who You Are:

• Supervisory / People Leadership experience in warehouse/distribution
• Knowledge of distribution and quality control, and H&S standards
• Able to engage and communicate clearly across all levels
• Analytical and practical, with strong attention to detail
• Organised, deadline-focused, able to prioritise under pressure
• Demonstrates and drives our values in all interactions
• Builds a high-performing team culture with motivation and structure
• Highly organised and proactive
• Results-oriented with a hands-on mindset
• Calm under pressure and solution-focused
• Committed to high standards of performance and conduct

What you will get in return:
? 70% off HelloFresh or Green Chef boxes
? Company pension scheme
? Gym membership
? Bupa private medical insurance (including dental & family cover options)
? Electric vehicle scheme
? Mental health first aiders and an employee assistance programme
? Nursery support scheme
? Cycle to work scheme
? Group Life Assurance
Location: The Windmill, Spondon (Derby)
Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.
Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

Skills Required