Job Description

Job Title: Inbound Customer Service Advisor (Banking) Work from Home

Hours: 40 hours per week, full time, permanent
Salary: 12.60 per hour + bonuses!
Working hours: 40 hours per week between the hours of 8am-10pm (Mon-Sun)
Location: Work from home
Pay: Fortnightly

What you will be doing
You will be working on behalf of one of the world's most reputable banking organisations. As an inbound advisor your principle role will be answering inbound calls from existing customers, using your professional and friendly approach in assisting with account queries, such as, payments, direct debits, overdrafts, interest rates... anything banking related.
We will put you through a first-class training program for 4/5 weeks. This will involve all aspects of the role and enable all our valued staff to become part of a cohesive team.
No annual leave or appointments will be authorised within your first 10 weeks as we don't want you to miss any vital information.
Responsibilities

• Delivery of excellent customer service by managing inbound calls in a timely manner
• Handling various banking enquiries making sure your customers feel valued and supported
• Treat customers fairly by identifying customers' needs
• Work towards monthly KPI's to meet targets including call efficiency and quality

• Keep up to date with policies and products through our digital system and email communications
• Build growing and sustainable relationships with our customer, be engaging in conversation and going the extra mile

Criteria/requirements

• A minimum of 6 months customer service experience
• Must be available for full time work (40 hours per week) between the hours of 8am-10pm (Mon-Sun)

• This is a work from home position - we'll deliver your equipment & technology, but you must have a working internet connection with a minimum speed of 5mbps upload & 10 mbps download and connect via Ethernet cable at all times.
• Must have a smartphone with IOS or Android operating system to download work related apps. You may be required to use this for other work-related purposes.
• You must have a quiet working space at home one in which you can conduct the role in a confidential manner due to the nature of the position.
• A clear credit history, no unspent criminal convictions and you will be required to provide 3 years employment history including any gaps.

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Why work for us?

• Work from the safety of your own home with ongoing support and coaching from your team leader and mentor
• Receive coaching from your team leader and mentor 1-2-1 or as a group
• Up to 6 weeks of fully paid trainer-led in-depth virtual classroom training, with additional ongoing support, development, and training plus access to our Concentrix University.
• 28 days holiday (inclusive of statutory days)
• Company pension scheme

• Exclusive access to the Concentrix discount scheme with savings on Shopping, Holidays, Restaurants
• Staff benefits including Eye Care Provision, Childcare Vouchers.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location: UK, Work at Home, GB
Language Requirements:
Time Type: Full time
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