Job Description

Inbound Customer Service Assistant (Contract Assistant)

We are currently hiring for multiple Contract Assistants covering both permanent and temporary positions.

Basic salary 25,140pa

Contracts available -

1 x Permanent Full Time (37 hours per week)

1 x Fixed Term for 12 Months (37 hours per week)

22 days holiday (excluding 8 bank holidays) rising to 26 days after five years (pro rata)

Defined Benefit Pension Scheme with c. 18.5% employer contributions (and 3 x salary life cover

)
KWL is one of Hull's largest construction contractors and fleet providers employing c.500 local employees with a multi-million pound turnover. We take pride in delivering excellent services across the City and the surrounding areas. We offer temporary / permanent and exciting employment opportunities for enthusiastic, skilled, customer focused people, who can help to deliver the growing ambitions of the business.

These roles offer an opportunity to join KWL and become a part of a well-established administration team.

If you are interested in joining KWL's as a Contract Assistant and you have the experience, we would love to hear from you. Please specify on your application if you have a preference in the roles available i.e. part time/full time.

Main Responsibilities:

The post holders will be responsible for the daily co-ordination of trade resources and the prioritising of a regularly changing workload to ensure contractual obligations are achieved. Responsible for daily liaison between customers, clients and supervision to ensure individual needs and requirements are met. Also be responsible for updating and maintaining the company's electronic database systems to ensure accurate contract monitoring and management information.

The Ideal Candidates:

Customer service experience with a good telephone manner is a necessity. Experience and skilled in the use of computer-based systems, particularly MS Excel and MS Word. Ability to work with a small team and be able to multi task within a busy environment. Flexibility and adaptable. Ideally have an IT and/or Business Administration qualification.

What do we offer our staff?

Access to online wellbeing support including free GP, physio and counselling. Free Gym membership. Defined Benefit Pension Scheme with generous employer contributions circa 18.5%. 3 x salary life cover as part of pension membership. Job related training and development. 22 days holiday per year (exclusive of 8 bank holidays) rising to 26 days after 5 years' service. Excellent sick pay scheme. Attendance bonus. Excellent sick pay scheme with bonuses for excellent attendance Cycle to work scheme On-site parking Employee referral programme HEY Credit Union through payroll deductions
Customer service, Administration, Contract Assistant, Flexible, Adaptable, Good-Communicator, Teamwork, Multi-tasking, Organised, Reliable.

Job Types: Full-time, Permanent, Temporary
Contract length: 12 months

Pay: 25,140.00 per year

Benefits:

Company pension
Work Location: In person