Job Description

Location:

Remote (UK-based clinic operations)

Reports to:

Patient Support Team Leader

Employment type:

Full-time, permanent

Our Patient Support Team operates Monday - Sunday, 08:00 - 20:00, 37.5 hours per week

Salary -

24,000-27,000 depending on experience

Benefits

Company pension Employee discount Private medical insurance Work from home Overtime Bonus scheme (to be confirmed)

Company Overview:

Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK, we aim to enhance the quality of life for our patients through cutting-edge solutions and outstanding patient service.

The

Patient Support Coordinator

is the first point of contact for our patients and will be primarily focused on managing

inbound calls

. This role is central to ensuring a smooth and efficient patient experience, providing empathetic support, and helping patients navigate their care journey.

Responsibilities:

Inbound Call Handling:

Take the lead on answering inbound patient calls, resolving queries in a timely and professional manner.

Appointment Management:

Schedule and confirm appointments, coordinating with healthcare professionals to maintain efficient schedules.

Patient Communication:

Respond to emails and live chat as needed, ensuring consistency across all communication channels.

Record Keeping:

Maintain accurate and up-to-date patient records in line with healthcare regulations and confidentiality standards.

Billing and Payment Support:

Assist patients with subscription queries and prescription payments.

Clinical Support:

Provide administrative assistance to doctors, nurses, and healthcare staff to ensure smooth operations between the clinic and pharmacy

Patient Experience:

Deliver an empathetic and patient-first service, resolving concerns effectively to enhance satisfaction and trust.

Requirements:

Proven experience in a healthcare or patient-facing role. Strong telephone communication skills with a calm and professional manner. Excellent interpersonal skills with an empathetic, patient-focused approach. Strong organisational and time-management abilities. Ability to handle sensitive and confidential information appropriately. Confident using IT systems and multiple software platforms.

Personal Attributes:

Approachable and compassionate. Ability to thrive under pressure and adapt to changing priorities. Collaborative team player with a proactive attitude. Detail-oriented and committed to maintaining high-quality standards.

Application Process:

We welcome applications from professionals passionate about patient care and delivering excellent service. Shortlisted candidates will be required to complete a typing test. Releaf offers a dynamic and supportive work environment with opportunities for personal and professional growth.

Job Type: Full-time

Pay: 24,000.00-27,000.00 per year

Work Location: Remote