Job Description

Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013.


We're looking for passionate and self-driven people to join us as Policy Expert - curious minds who want to help customers and build something bigger for themselves. Whether you're fresh into the working world or looking to pivot into a new path, we'll meet you where you are.


What's In It For You


This role will be based in our Milton Keynes office


Career Development and professional qualifications


? Enhanced Holiday, Maternity and Paternity Packages


Social events throughout the year and vibrant workplace atmosphere


Employee Wellbeing Programme


Buy and Sell Holiday Scheme


Life Assurance x4 your salary


Prayer room in office


Financial Wellbeing Support through Bippit


"98% of our colleagues stay because of location and the collaborative, people-first culture we've built"


Purposeful roles. Exceptional teams. A people first culture built by you!


The Role
You'll be a key player in helping our existing customers renew their insurance policies - delivering excellent service, understanding their needs, and assisting with providing the right cover for our customers.


You'll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.


What You'll Be Doing:


Customer Renewals


Engage with existing customers via inbound and outbound calls to enhance satisfaction and positive outcomes
Use a consultative approach to renew policies and retain business


Sales & Performance


Achieve performance targets through confident, customer-first conversations
Bring confidence and resilience to every call


Follow-Up & Communication


Manage your own diary efficiently
Follow up with customers using the most effective communication channels


Compliance & Accuracy


Ensure all actions meet FCA regulations and internal standards
Keep customer records precise and up to date


Continuous Learning


Stay on top of product and industry updates
Share ideas, knowledge, and feedback to help the team thrive


Team Support


Support with ad hoc tasks and contribute to a positive, collaborative culture


Key Attributes for Success:


A great communicator with empathy and enthusiasm
Experience in customer service, sales, or account management
Strong objection-handling and problem-solving skills
Driven by results and personal growth
A positive team player who brings others along on the journey
Ensuring accuracy and attention to detail
Consistently meet and exceed productivity and performance targets.


Meet the Team
We're a dynamic, supportive team that thrives on momentum, and friendly competition. We celebrate each other's wins and rally around challenges together. There's a real buzz in the room - and you'll be right at the heart of it. See what our team have to say here.


Apply Now - and Take the Next Step
If you're ready to take ownership of your career, grow your skills, and be part of something exciting, this could be the perfect next move for you.


We're proud to be an inclusive employer, championing diversity and offering support at every stage. If you need any adjustments during the application process, just let us know.


We aim to be in touch within 7 working days - whether successful or not. And remember: if you're eager to grow and passionate about what we do, don't hesitate to apply - even if you don't tick every box.