Job Description

At Giant Group, we're excited to offer an incredible opportunity for an

Inbound Sales Advisor

--internally known as

Welcome Team Advisor to join our growing team.

Salary: 25,000 + 12,000 OTE (uncapped commission) Location:Hybrid - Uxbridge Hours: 37hrs, Mon - Fri 9am to 7pm (rotational shifts) Tenure: Permanent

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As an

Inbound Sales Advisor

in our

Welcome Team,

you will have an impact in increasing our customer base by identifying their needs and showcasing Giant's solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products and services, and ultimately achieving sales.

Key responsibilities of the role include:

Taking inbound and making outbound calls to warm leads. Meeting set KPI's for conversion rates, activity levels and sales targets. Handling objections to encourage customer sign-ups. Manage customer emails and enquiries effectively. Taking the customer through the onboarding process using our CRM system. Provide exceptional customer service and resolve customer complaints quickly and effectively

Your ideal experience & competencies

Ideally you would have at least 2 years' experience in a customer service/onboarding role or alternatively educated to a degree level.

You can only excel in this role with excellent communication skills, both verbal and written. Being great at building rapport and relationships with your customers, adding value and always being humble. Having tenacity and a proven track record hitting activity and sales targets. You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers. Proficiency in Microsoft Office & Teams; and updating CRM systems.

Employee Benefits

31 Days Holiday: Enjoy generous time off, inclusive of bank holidays. Pension Schemes: Secure your financial future with our pension plans - auto enrolment or tax efficient salary sacrifice. Enhanced Maternity and Paternity Pay: We're here to support your growing family. Supporting Childcare: Support for parents returning to work. Life Assurance: We've got you covered. Employee Referral Bonus: Refer talent and earn rewards. Birthday Leave: Celebrate your special day with an extra day off. Leave for Volunteering: Paid day off for charity work. Employee Assistance Program: Get the support you need when you need it. Buy Additional Holidays: More time for you, when you need it. Health Cash Plan: Your health is our priority. Giant Advantage: Exclusive discounts for our amazing team. Soft Loans: Emergency loans for unexpected expenses Subsidised Gym Membership: Stay fit and healthy with Nuffield Health. Role-Relevant Training: Invest in your career growth. Social Events: Connect with your colleagues. Long Service Awards: Celebrate your loyalty and dedication. WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Health & wellbeing programme Life insurance Paid volunteer time Referral programme Sick pay
Application question(s):

Are you able to travel to and work from our office in Chelmsford? Do you have experience and enjoy working in a target driven environment? Do have previous in or out bound contact / call center experience?
Experience:

Customer service: 2 years (required) Inbound sales: 2 years (required)
Work Location: Hybrid remote in Uxbridge UB8 1JZ