Job Description

About Impact Limited

Impact Call Centre Ltd is a friendly, professional and diverse business providing outstanding outsourced solutions for companies that require our expertise. We have consistent and sustained company growth which has created several exciting career opportunities for people who want to share in our success. This is a great place to work and we recognise our people as our greatest asset, we are trusted partners of our clients, the right attitude is everything and customer focus is a must.

Inbound Sales is a fast moving environment where each call can be for a different client and unique product. Using dynamic technology, we take orders, upsell and cross sell, increasing average order values with structured selling practices. This team is at the forefront of delivering significant value to our clients and great products to consumers. This is a role that really enhances sales skills and rewards achievement.

Training

You will be fully trained for sales and taking calls so don't worry if you have no experience, you will be working closely with a coach to assist you in your success, what is more important than experience, is the attitude to make a difference, learn and provide an exceptional service for our clients and their customers.

If you want to develop your skills in sales, then please look at the job specification below.

Key Responsibilities:

Upselling and cross selling on every opportunity presented in order to increase revenue Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products Support customers wishing to purchase products via DRTV, often high value products, by using in depth product knowledge to best present the product and maximise different selling opportunities. Place customer orders and resolve all customer enquiries at first point of contact efficiently Record all customer contact details by telephone using in house systems adhering to mandatory compliance regulations Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times Supporting other departments when required; processing orders, samples and coupons accurately, scanning, returns Take ownership of personal development and performance Work as a team in a fast paced target driven environment

Person specification

Sales experience gained within a call centre environment or from other sales roles Confident and able to communicate effectively Target and results driven and able to close a sale plus objection handling skills Work as part of a team, support colleagues and promote a positive team spirit Passion for people and customer service Good IT skills including use of e-mail and Microsoft products Punctual and reliable

Hours:

40 Hours over 7 days with shifts to be discussed at interview, there will be a requirement to work 1 day at the weekend each week with a day off during the week.
Our offices are in Romsey near Southampton.

Development:

Full support and ongoing training from our coaching and training teams Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers We actively promote from within, supporting staff to be our next team leaders, coaches and managers

Benefits

Full Time 25,396 plus uncapped commission OTE 27,132+ Career progression and extensive on-going training and development Apprenticeship Diploma qualifications available 29 days holiday accruing to 33 days based on service including bank holidays Company Pension scheme after qualifying period Free on-site parking or short walk from train station on mainline services Staff discount on products Modern offices using the latest technologies -

Successful applicants will be subject to a basic criminal record check -

Job Type: Full-time

Pay: Up to 27,132.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking
Application question(s):

Please tell us about your passion for sales. Please confirm you are based in the Romsey/Southampton local area. Please confirm you are available to work 1 day at the weekend.
Work Location: In person