Job Description

Experience and Qualifications

Industrial Workwear Limited, Consett, Co Durham

Ability to commute to our business premises at Consett

Monday to Friday, no weekends

You will earn a competitive starting salary from 25,000 |

Uncapped bonus when sales conversions hit your agreed monthly target.

Potential Hybrid working after 6 Months

Company Overview

Are you ready to embark on an exciting journey with one of the UK's leading industrial workwear, uniform, and PPE providers?

Industrial Workwear Limited are striving to be the number one choice in their industry and we would like you to be a key player in their team!

With over 26 years of experience, IWL have earned a fantastic reputation as one of Trustpilot's top-rated services. Our commitment to re-investment, job security, an exceptional workplace culture and continuous support and training for our employees is what sets us apart.

As an Inbound Sales Lead Advisor, you will play a pivotal role in the company. An Inbound Sales Lead Advisor handles customer enquiries to convert them into sales by identifying needs, providing product information and closing deals. Key responsibilities include managing incoming leads via Hubspot, phone and email, assessing customer requirements, offering tailored solutions, and using Hubspot CRM to guide customers through the sales and on-boarding processes. Success in this role relies on strong communication, excellent customer service, and meeting sales targets and Key Performance Indicators (KPIs).

You will be a part of a team where hard work is valued, rewarded, and celebrated.

Are you the right person for the job?

Experience and Qualifications

2-3 years of sales experience, lead conversion and Customer Service

Proven success in inbound lead conversion

Track record of achieving and surpassing conversion targets

Consultative approach with enthusiasm and drive to succeed

Proficiency in B2B sales and negotiation

Strong IT skills and experience with CRM systems (Hubspot)

Key Responsibilities

Lead Qualification:

Handle and qualify new inbound prospects received through Hubspot marketing campaigns, messaging, emails and online inquiries to determine interest and needs.

Customer Engagement:

Engage with prospective customers to understand their requirements and present suitable product or service solutions.

Sales Cycle Management:

Guide customers through the entire sales cycle, from the initial contact to closing the deal, ensuring sales targets are met.

Product Information:

Provide accurate information about products and services to potential customers.

Customer Relationship Management:

Utilise our Hubspot system to manage customer information, track interactions and process on-boarding.

Customer Service:

Deliver excellent customer service, resolve any complaints, and ensure a positive experience for potential and existing customers.

Performance Metrics: Meet and exceed key performance indicators (KPIs) related to sales conversion, customer activity, and sales targets.

Competencies

Self-motivated and driven

Relationship-building skills with a solution-focused approach

Willingness to learn and adapt

Hunger for success and achievement-oriented mindset

Excellent organisational and time management abilities

Effective communication skills, both written and verbal

Key Skills and Qualities

Communication:

Strong ability to communicate clearly and professionally.

Persuasion:

Skilled in handling objections and persuading customers to sign up for products or services.

Customer Focus:

A commitment to providing exceptional customer service.

Technical Proficiency:

Ability to use CRM systems and other sales tools effectively.

Adaptability:

Ability to handle a high volume of inbound leads and adapt to changing customer needs.

Teamwork:

A collaborative attitude and willingness to work as part of a team

What will your role look like?

Receive and handle incoming leads from customers interested in products or services

Provide detailed information about the features, benefits, and pricing of products or services

Qualify leads by understanding customer needs, preferences, and purchase intent

Assist customers in placing orders and managing related transactions

Identify opportunities for up-selling or cross-selling additional products or services

Address customer enquiries, concerns, or issues, working to find satisfactory resolutions.

Deliver a compelling sales pitch to encourage customers to come on-board

Build rapport with customers and create positive relationships to enhance customer loyalty

Maintain accurate records of customer interactions, orders, and relevant information in our CRM system

Work towards achieving individual and team sales targets set by the organization

What can you expect in return?

Generous 31-day holiday allowance

Opportunities for career progression

Ongoing support from our dedicated management team

Potential for partial hybrid working after 6 months

Comprehensive product training

Monday to Friday schedule with no weekend working

Pension scheme

Employee discount benefits

If you feel that you are the right person for this role please send your C.V. to Geoff Dodd

geoff@industrialworkwear.com Successful applicants will be invited to our business premises for the interview process.

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Employee discount On-site parking Profit sharing
Work Location: In person