Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

The Safety, Security and Resilience Team have a new 12-month fixed term Incident Administrator position available. We are looking for a confident, enthusiastic and flexible candidate to support the team to administer the Local Risk Management System for the organisation, work with Localities to improve the quality and timelines of the reporting of incidents across the organisation, and support the wider safety functions of the team.



This is an exciting opportunity for an Administrator who has an interest in supporting the wider safety functions of the organisation and who has the passion to provide strong administration support.

Main duties of the job

to provide high quality data administration using the Trust's Local Risk Management System, and work with Localities and Corporate Teams to improve the quality and timeliness of reporting of incidents across the organisations



Maintain confidentiality in relation to data processing and access to clinical information as appropriate.



Apply all training, knowledge and understanding in relation to information governance.



Support other areas of administration as directed by the Incident Manager, Associate Director of Safety, Security and Resilience or as required by other senior members of Safer Care.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

To carry out the Department's incident reporting process, in conjunction with the rest of the team, using the Local Risk Management system's incident reporting software.



Reviewing, checking and coding incident reports as they are reported, Informing other staff and departments of all relevant incidents.



Sourcing any missing or additional information and adding to incidents to improve the quality of the records.



Final processing after authorisation by appropriate managers.



Review of data after submission into national systems.



Providing support to staff in the use of the incident reporting system either via the telephone / teams or in person.



Subsequent updating of incidents on the incident reporting software.



Supporting the follow-up management of incidents.



Meeting one-off requests for data/reports as they are requested.



Using the patient records system to search for missing information and updates then add to incident.



Housekeeping and data quality tasks on the incident reporting software, including the removal of any duplicates from the system.



Meeting internal and external deadlines for uploading data to external agencies as required.



Support for the follow up of RIDDOR related activity.

Person specification

#

Qualifications

Essential criteria

Good level of general education (Mathematics and English to GCSE Grade C) OR Level 3 NVQ Diploma in Business and Administration or equivalent #

Experience

Essential criteria

Experience of Office & Microsoft Excel & Word. Maintaining tight deadlines. Office administration

Desirable criteria

Use of Local Risk Management Software Systems #

Knowledge

Essential criteria

Knowledge of quality checking of data. #

Skills

Essential criteria

Able to use own initiative Word processing and IT Skills

Desirable criteria

Minute taking

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.