Job Description

The vacancy
Hours: 35 hours per week
Shift Pattern: Home based with requirement to travel to Head Office fortnightly as per business need and also for training purposes.
Please note that as well as your CV we also require you to submit a cover letter for this role.
We are currently looking to recruit an Income Administrator to join our Income Administration team here at Housing 21.
Within the role you will cover all aspects of payments including direct debits, benefits and other payments into the business in relation to rents and service charges.
The role holder will ensure accurate, complete, timely processing and maintenance of all agreed activities. Encompassing - management and administration of tenants direct debits, housing benefits entitlements & contributions, rent transfers, queries, refunds, tenancy set up/amendments, former tenants arrears and overpayments, universal credit portal, legal administration support, raising of sublet invoices.
You will provide support to operations and other stakeholders, to ensure that each contact receives a seamless service that is supported by an accountable and customer focussed approach. Where appropriate to direct contact to Operational colleagues reflecting the devolved model of "My court- My business"
Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We'd love to meet you!
What we're looking for
The essential requirements for the role include:

• Experience working in a fast paced, high-volume environment and delivery of excellent customer service
• Has experience of working in the housing sector
• Has working knowledge of the benefits system - HB and UC
• Track record of delivering services to meet customers' needs
• Confidentiality and data protection legislation
• Experience working with complex systems solutions with numerous interfaces from feeder systems
• GCSEs (including Maths and English) at Grade C or above.

Housing 21's growth
Housing 21 have an ambitious strategy for growth across both new developments and acquisitions. We will achieve our growth through acquisitions by working in partnership with other providers and professional services managing the disposal process. We are currently working on an exciting acquisition opportunity to grow our business significantly this year. If you would like to be part of a proactive and dynamic team working on this exciting project have a look at some of our previous projects:
There are also other opportunities available for years to come. Throughout all of our work we will ensure we continue to deliver great services to our existing residents and share that great service with future residents and employees who will join us through acquisition.
Why us?
We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
An offer of employment will be subject to the satisfactory completion of a basic disclosure check.
Closing date for applications 12 January 2026
Your application will not be considered without a Cover Letter.
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
About us
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!
Benefits

Skills Required