Job Description

We are recruiting in our Customer and Housing department for an Income & Allocations Assistant. This is a permanent role.
We are seeking a person with excellent customer service skills. If you have experience of working in social housing this would be a bonus but is not essential.
The role of the Income & Allocations Assistant is varied. You will also work closely with the Tenancies, Income Officers, Customer Ambassadors and Built Environment teams to ensure excellent customer service. You will mainly have telephone and email contact with our customers; however, there will be some face-to-face contact within the office.
Amongst other things you will:

• Lead on the mutual exchange process and give advice to customers and other housing providers
• Provide administrative support for the Income and Allocations team and wider directorate as needed.
• Liaising with Local Authorities in relation to housing applications

To be successful in this role you must have:

• Excellent customer services skills
• Be self-motivated, and able to organise your own workload but also work as part of team
• Excellent record keeping skills to ensure all information is available on our IT systems.
• Good IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.

Interviews will be held on 27 January 2026.
Rewards & Benefits
We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.
Values-Based Recruitment
Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.
Safeguarding & Recruitment
Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.
The successful applicants will be required to provide proof of eligibility to work in the UK. Please note that at this time, we're unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship.
Estuary is Inclusive
At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.
We always strive to recruit the person most suited to the job, and we welcome applications from people of all backgrounds.
Anonymous Shortlisting
To further support our aim to be an inclusive employer, we use specific software to remove all person-identifiable information from CVs, including name and dates of employment/education, also date of birth, age and gender where a candidate has included these details in their CV. Your personal details will only be made available to hiring managers if you are selected for interview.
Estuary is Disability Confident
We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:

• Actively seek to attract and recruit people with disabilities
• Provide a fully inclusive and accessible recruitment process
• Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy
• Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job
• Make reasonable adjustments to support people with disabilities as needed.

Accessibility
If you are unable to use the online process to apply, please call us on 0300 3045000 to request an application pack in an alternative format.
Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.
We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.
We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.
We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.
PLACEHOLDER

Skills Required