Job Description

Income Collection and Dispute Resolution Officer, North London / Hertfordshire area
Pay rate to 23.78 per hour
Contract role, Local Government Housing
You will need:
Experience in the recovery of all service charge income.
Experience of dealing with Leaseholders and a basic understanding of Leasehold Law.
Direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications.
You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.
Purpose of role:

• To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Enfield Council procedures.

• Submit cases to HMCS for on line Judgement and monitor progress accordingly.

• Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary.

• Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

• Deal with leaseholder enquiries regarding outstanding debts and through liaison with other departments ensure all debts are recoverable.

• Provide a full dispute resolution Service taking ownership of the end to end process and taking full responsibility for liaising with other Teams to secure information and work with leaseholders to resolve the issues and maximise income in relation to charges and debts.

• Administer suspense account, identify and reallocate payments accordingly, assist in reconciliation of service charges accounts as necessary. Request refunds from Leaseholder accounts as necessary.

This is a contract role, and you will need to have experience in a similar role in a Local Authority setting
Please get in touch for more information.
This is an agency post and Vitalis can offer you:-

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to

• An easy registration process (all done online)

• Referral schemes and incentives

• Ongoing compliance managed for you

• Prompt and reliable payroll and lots more.

Please contact Graham Leatham on 07484 513909 or email graham.leatham@vitalissocialcare.co.uk for more information.
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.

Skills Required