Job Description

Date Posted

27/01/2026

Application Closing Date

24/02/2026 23:59

Hours

36 per week. Contract until March 2027

Salary

39,821.25 per annum

Location

Salford


Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.





As part of our Income Maximisation team, you'll coordinate and manage the Income Recovery Assistants to maximise money owed to ForHousing, through multiple income streams.

Why ForHousing?

Best companies 2-star employer - our colleagues rated us an "Outstanding Place to Work". Hybrid working - most of your time can be spent working at home, or you're free to spend more time in the office if you prefer Agile working - we are outcome driven, so we empower you to do your best work, in the way that works best for you. Your office base-location will be in Eccles, and some work will be required from there STAR - through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products Smartech - purchase technology or white goods and spread the cost Wellbeing centre - gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more Cycle to work scheme - save up to 40% on bikes and equipment Employee Assistance Programme - access to a 24/7 counselling and support helpline

What you'll be doing:

Managing and monitoring services delivered by the Income Maximisation team Supporting the Income Managers to review and implement management strategies and action plans Identifying opportunities for training and carrying this out, within the team and across the wider organisation Reviewing cases and ensuring compliance with our management assurance framework Coordinating appropriate and timely responses to tenant complaints, comments, and compliments Supporting Income Managers with collating, analysing, and preparing reports relating to the service Deputising for Income Managers

What we're looking for:

Excellent communications skills Experience in the housing sector, and knowledge of relevant housing legislation and current social housing issues Line management experience, managing a large, dispersed team Knowledge of universal credit and other welfare benefits, and experience supporting people with multiple debts

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.





When applying, please ensure you include a CV and cover letter, explaining how you meet the role profile.





If you need any adjustments to be made to our recruitment process, please get in touch with the team at recruitment@forhousing.co.uk.





Please note we reserve the right to close this advert early, depending on application volumes.





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